Store Detective

Ref: 71697

Sainsbury's Regional Area Hampshire

Pay rate - £14.02

Region – S10

Job Overview

• Permanent 45 hours per week contract working in the retail security industry
• Driving Licence required for the role, all business mileage paid for using a reimbursable scheme at 45p per mile
• Various shift times/days – 5 out of 7 days a week
• 28 days paid holiday a year
• Paid rest breaks
• Comprehensive training and development programme (apprenticeships available)
• SIA licence funding scheme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service

Operational requirements

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• Follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
• Create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
• Add a polite greeting and excellent customer service
• Provide a visible security contact for customers and colleagues
• Respond to any on-site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
• Achieve and maintain the minimum published performance level required through officer evaluation

Main Duties

• Observe, deter and arrest those taking part in criminal activity.
• Liaise with the police forces and other crime prevention partners, in the areas you will be operating, to keep up to date with crime trends in the area.
• Build local network to identify and disrupt crime.
• Report incidents accurately and in a timely fashion.
• Occasionally attend court to provide evidence.
• Stock stationary cupboards, ensuring all are stocked to the correct levels.
• Report building issues and see through rectification of these requests and closures.
• Support the delivery of space utilisation data by carrying out periodic audits.

Personal Specification

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates; if not held, support is available to obtain a licence)
• A full five-year checkable employment/education history
• Experience in delivering Customer Service
• Excellent communication skills, both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential
• Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development
• Full UK Driving Licence