Store Assistant - 40 Hours - Saucony - Covent Garden

WOLVERINE; London; On-site; GBP 22,000 - 30,000; Full time

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage, and inspire our consumers - every step of the way.

Our team members are the beating heart of all our stores across the world, bringing their contagious passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience. Whether that's helping them pick a new pair of shoes or helping them style an outfit, your core responsibility is to ensure our consumers enjoy their time with us in-store.

As a Sales Assistant at Saucony's Covent Garden store, you will be the face of the brand, delivering an exceptional guest experience and fostering connections within the running community. You will play a key role in driving sales, providing expert product knowledge, and creating an inspiring in-store environment that reflects Saucony's commitment to movement, performance, and innovation. Fluency in Cantonese and Mandarin is essential to support our diverse customer base and provide a tailored experience for international guests.

Key Responsibilities:

1. Deliver Outstanding Guest Experience
   
   • Provide a warm, authentic, and engaging welcome to every guest.
   • Understand guest needs and tailor recommendations to enhance their running and lifestyle experience.
   • Assist Cantonese- and Mandarin-speaking guests in their shopping journey, ensuring they feel understood and valued.
2. Become a Saucony Product Expert
   
   • Develop deep knowledge of Saucony's footwear, apparel, and technology to confidently advise guests.
   • Stay up to date on the latest product launches, sustainability initiatives, and performance innovations.
   • Assist guests in finding the perfect fit using in-store tools and gait analysis (where applicable).
3. Support Community Engagement & Events
   
   • Encourage guests to participate in Saucony's local running clubs and in-store events.
   • Assist with setting up and facilitating community workshops, run meetups, and guest speaker sessions.
   • Actively engage with the local running and fitness community, representing the brand both in and out of the store.
4. Drive Sales & Store Performance
   
   • Meet and exceed individual and store sales targets through exceptional guest engagement.
   • Maximize conversion rates by understanding guest needs and providing the right solutions.
   • Stay proactive in upselling and cross-selling complementary products to enhance the guest's experience.
5. Champion the Saucony Brand Story
   
   • Inspire guests with knowledge of Saucony's heritage, values, and commitment to performance and sustainability.
   • Engage in storytelling to connect guests to the brand's innovation and passion for movement.
   • Act as a brand ambassador both in-store and within the wider running community.
6. Maintain an Exceptional In-Store Environment
   
   • Ensure the store is clean, organized, and visually appealing at all times.
   • Assist with stock replenishment, merchandising, and maintaining correct product displays.
   • Follow visual merchandising guidelines to create an inspiring shopping experience.
7. Assist with Digital & Omnichannel Integration
   
   • Educate guests on Saucony's online services, including digital ordering and product reservations.
   • Support seamless guest transitions between online and in-store shopping experiences.
   • Encourage social media engagement by sharing in-store promotions and events.
8. Ensure Operational Excellence
   
   • Process sales transactions efficiently, ensuring accurate handling of payments and returns.
   • Follow loss prevention procedures and security guidelines.
   • Assist with stock management, deliveries, and inventory control to ensure product availability.
9. Embrace a People-First Mindset
   
   • Foster an inclusive, welcoming atmosphere for all guests and team members.
   • Engage with guests in a natural and conversational manner, avoiding high-pressure sales tactics.
   • Ensure every visitor feels valued, whether they make a purchase or not.
10. Support Team Development & Collaboration
    
    • Work closely with team members to deliver an outstanding in-store experience.
    • Participate in regular training sessions to enhance product knowledge and guest service skills.
    • Contribute to a positive and motivated store culture.
11. Encourage Guest Loyalty & Repeat Business
    
    • Help build long-term relationships with guests by remembering their preferences and offering tailored service.
    • Educate guests on loyalty programs, promotions, and exclusive offers.
    • Follow up with guests where appropriate to maintain engagement beyond their visit.
12. Support Sustainability & Innovation Initiatives
    
    • Educate guests on Saucony's commitment to sustainable materials and responsible production.
    • Promote in-store initiatives such as recycling programs and eco-friendly products.
    • Encourage guests to make informed purchasing decisions that align with their values.
13. Represent the Running & Active Lifestyle Community
    
    • Lead by example by embracing an active lifestyle and sharing your passion for movement.
    • Engage in conversations about running, training, and performance to inspire guests.
    • Be open to learning and sharing personal running experiences to build rapport with guests.
14. Adapt & Problem-Solve in a Fast-Paced Environment
    
    • Stay flexible and proactive in responding to guest needs and operational challenges.
    • Assist with problem-solving to ensure seamless store operations.
    • Maintain a positive and solution-oriented mindset in all interactions.
15. Be Part of Something Bigger
    
    • Contribute to the success of a brand that values performance, innovation, and community.
    • Take pride in being part of a team that goes beyond selling shoes - we help people move, connect, and grow.
    • Be an ambassador for Saucony's mission, both inside and outside of the store.

Skills & Qualifications:

1. Fluency in Cantonese and Mandarin: Essential for assisting international guests and providing an inclusive shopping experience.
2. Passion for Running & Movement: Enthusiastic about fitness, running, and an active lifestyle.
3. Retail or Customer Service Experience: Previous experience in a guest-facing role preferred but not essential.
4. Strong Communication Skills: Confident and engaging in conversations with guests and teammates.
5. Sales-Driven Mindset: Ability to proactively engage guests and drive store performance.
6. Team-Oriented Attitude: A collaborative mindset with a willingness to learn and grow.
7. Adaptability & Problem-Solving Skills: Ability to think on your feet in a dynamic retail environment.

Perks & Benefits:

1. Competitive hourly wage with performance-based incentives.
2. Employee discounts on Saucony products.
3. Opportunities for career growth and development.
4. A vibrant and inclusive workplace culture.
5. The chance to be part of a passionate running community.

This is more than just a retail job - it's an opportunity to be part of a movement. If you love running, community, and great guest experiences, and speak Cantonese and Mandarin, we'd love to hear from you!