Stock Assistant, Harrods

JR United Kingdom; London; On-site; GBP 22,000 - 34,000; Full time

Job description

As a Stock Assistant, you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom, as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.

Key Responsibilities of the role:

• Deliver the best service to the sales team to ensure perfect client service.
• Ensure goods are received accurately and inter-store transfers are processed correctly in a timely manner.
• Manage faulty/returned stock within the concession/boutique and escalate issues as necessary.
• Enter inputs and outputs in the stock control software Y2, ensuring ongoing optimization of stock and availability of goods.
• Organize storage space for optimal accessibility to products.
• Carry out weekly consolidations and end-of-season stock clearance in collaboration with the Regional Stock Coordinator.
• Support Stock Controller by monitoring stock levels and informing key personnel if reordering is necessary to avoid stockouts.
• Manage replenishment of goods and marketing tools alongside the Stock Manager and cash team.
• Propose relevant ideas for stock optimization to avoid overstocking and stockouts.
• Support the Stock Controller and/or Concession/Boutique Manager during emergencies (delays in deliveries, breakage, saturation, transfers).
• Prepare and conduct precise fiscal and rotating inventories.
• Assist with all receiving/shipping and inventory-related paperwork.
• Open the boutique/concession with security according to needs and delivery schedules.
• Work closely with the business on the company calendar to plan for external events and seasonal changes.

Your stock control remit includes online retail, with the following responsibilities:

• Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and maintaining returns within the allocated time.
• Support the retail team with training and operational awareness for the online business, including processing of stock through Y2 and photo studio loans.
• Build strong professional relationships with the host store to facilitate the online business and improve stock control.
• Ensure all stock sold online is physically checked and quality controlled before leaving the department.
• Motivate staff to achieve high standards in the stockroom and promote best practices.
• Perform multiple tasks effectively to cover both online and current duties.
• Manage and review online returns, ensuring all stock is in sellable condition before processing back into Y2.

Results Driven:

• Support the sales team in achieving key performance indicators to improve boutique/concession results and meet individual and store targets.
• Take initiative and respect processes to achieve theft and shrinkage targets.
• Demonstrate awareness of overall business performance and the surrounding market/industry.
• Develop extensive knowledge of our brand culture and DNA to enhance in-store skills.

Team Work:

• Be a proactive team member, working towards achieving tasks and meeting store targets.
• Collaborate effectively with team members to contribute to a positive workplace culture.
• Assist the management team and colleagues with daily operations or back-office activities.

Skills and Requirements:

• Proven experience in a retail company; experience in luxury or service environments is a plus.
• Experience in stock handling.
• Proficient in Microsoft Outlook and Excel.
• Knowledge of logistic software or adaptability to new systems/processes.
• Physical ability to stand for extended periods and handle heavy merchandise.
• Strong organizational skills with a service orientation.
• Excellent attention to detail.
• Motivated with a positive attitude.
• Able to meet demands of a busy boutique/concession with high energy levels.
• Proactive and willing to learn and develop.
• Comfortable with change and adaptable to business needs.
• Punctual and reliable, able to meet deadlines.
• Adhere to company policies and act with corporate responsibility.
• Commitment to Christian Louboutin as a brand and technical knowledge in stock control.
• Problem-solving skills for stock control issues.
• Strong administrative skills for accurate reporting.
• Open-mindedness and respect for diversity.
• Team player with a positive attitude.

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalized training experience that aligns with individual strengths, motivations, and areas for growth.

Our Business:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance, and technical proficiency. 2014 welcomed the launch of Christian Louboutin Beaute with its first nail color, Rouge Louboutin. The collection has continued to diversify with the launch of lip in 2015, fragrance in 2016, and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues share a passion and dedication to our brand and its continued success.

Our Values:

We are down to earth – we stand with authenticity, integrity, and respect.

We have passion – we drive the business with agility and care and are committed to excellence.

We have happiness in all that we do – as a team player, we collaborate with positivity, open-mindedness, and fun.

We work with inspiration – we envision the future with confidence, creativity, and freedom.

If the shoe fits, walk with us…

Diversity, Equity, and Inclusion:

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant based on race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values. If you share this mindset and these values and dream of coloring your soles red as part of the Louboutin adventure, please join us!

*Please note:

By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you consent to be contacted by email and/or telephone regarding this recruitment process by the HR, Northern Europe Team.

Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on how we collect, use, and store your information, please refer to our Privacy Notice: http://eu.christianlouboutin.com/uk_en/policy