Stock and Systems Administrator

Job Details

Job Title: Stock and Systems Administrator

Location: St. Neots, Cambridgeshire

Contract Type: Full-Time Permanent

Closing Date: 1/12/2024

As we continue our mission to make people and nature happy through re-inventing chocolate, we’re looking for a Stock and Systems Administrator to join our Stock, Systems and Change Team on a permanent basis.

As a Stock & System Administrator, you will be responsible for conducting a schedule of Perpetual Inventory, carrying out thorough investigations into any stock discrepancies and reporting the results and root causes to the Stock & Systems Managers.

By monitoring stock processes to ensure the control of materials and stock inventory, you will help to minimise any sales or financial impact, whilst also ensuring that products are returned to stock in a timely manner. You will be responsible for logging IT queries that arise, and periodic audits of hardware, escalating any issues to the Stock and Systems Managers in a timely manner.

Additionally, you will complete all administrative tasks including ISC, Online, and Stock moves on time to meet SLAs. You will also be responsible for processing Online, Retail, Wholesale, and Production Returns.

If you are someone who thrives in an environment where you are encouraged to use your initiative in providing the best practical and friendly support to your stakeholders and are comfortable working autonomously in a role that will provide you with invaluable exposure to our diverse business, then this is a great opportunity for you.

Shift Pattern: operating on a rotating weekly shift pattern of 6am – 2pm and 2pm – 10pm.

As well as a competitive salary and a range of company benefits including enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

The on-site location for this role is at our Distribution Centre ‘Alpha’, in St. Neots, Cambridgeshire. Whether it’s a bustling event, online order, or keeping our store shelves fully stocked, our team at Alpha provides the support network that makes this happen.

Alpha is just off the A1 (Wyboston Interchange) and 3.4 miles from St Neots train station.

SHOW US HOW IT'S DONE

• Execute a schedule of Physical Inventory (PI) counts, ensuring that all areas of the Fulfilment Centre are counted within an agreed period
• Investigate stock discrepancies
• Report any findings and obtain authorisation of adjustments above a set value
• Monitor key stock integrity reports
• Support the preparation & execution of key stock takes
• Administrate delivery bookings, adjustments, and filing of required paperwork
• Process Online, Retail, and Production Returns
• Conduct asset equipment audits
• Log and maintain IT queries with the relevant software/hardware providers
• Provide first line support for system and stock related issues on site
• Coordinate and book in palletised deliveries to ensure a smooth flow of work throughout the day
• Communicate with on-site colleagues to prioritise tasks, ensuring that customer requirements are met as efficiently as possible within planned resource
• Inbound and outbound administrative duties
• Improve stock record accuracy to help drive confidence in our processes
• Drive efficiency through reduced problem solving for the operational teams
• Improve availability to all channels helping the business to grow sales & improve brand image
• Keep engaged and aligned to short and medium-term plans
• Look at ways we can innovate to reduce stock waste

WHO YOU ARE & WHAT YOU HAVE

Essential

• Experience in a stock & admin role using Microsoft Office packages
• Good knowledge of WMS (Warehouse Management Systems)
• Attention to detail and high-quality working standards
• Be comfortable and able to work at height – PI counts will be executed using a Scissor Lift

Desirable

• Experience of working in a warehouse environment
• Holder of relevant MHE certificates - not compulsory, training will be provided
• Be always conscious of commercial implications
• Problem solving using a methodical approach
• Ability to influence & communicate with peers in a positive way to promote change

Who are we?

We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser.

A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.

Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers, and suppliers all benefit from the success we make together.

To learn more about us and read about our People Pledge – our commitment to equality, diversity, and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html