Station Manager - Service Delivery

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Job Description

This role will assist the Senior Leadership Team in the day to day running of the AFRS (Airport Fire & Rescue Service) including assisting to develop and maintain policy and processes that ensures the AFRS meet regulatory requirements and the business needs of Heathrow Airport. Lead and oversee on Fire Service projects as required, deputise for AFRS SLT and/or represent AFRS in stakeholder meetings as required.

Responsibilities

• Responsible for the review and development of effective working relationships with internal/external departments and organisations.
• Leading debriefs and reviews following any incident, utilising all relevant information to produce incident summary reports.
• Developing contingency plans, systematically reviewing and developing risk assessments, utilising the risk register, being aware of the key risks to the business, complying with the mitigation practices in the risk register and taking a lead safety role both on and off Station.
• Contributing to the effective delivery of the Airport Fire & Rescue Service business plan by managing the efficient running of the station.
• Leading and participating in projects/working parties and maintaining references to improve, maintain and comply with licensing and regulatory standards.
• Managing budgetary responsibility for the assigned reference area, sitting on project boards, reviewing and rewriting procedures.

Qualifications

• Holds a UK full driving licence up to class 'C' LGV.
• Holds a current aviation supervisor qualification and ICS level 2 qualification or be able to achieve.
• Current IEC, First Aid and/or Basic Life Support including an AED certificate or be able to achieve.
• Proven skills, ability and general experience in a subordinate role is required with thorough experience working within the Fire Service (either with Heathrow Airport Fire & Rescue Service or an outside Fire & Rescue Service Authority).

Ideally, you'll also have:

• Intermediate level of IT literacy e.g., HRMS, Redkite and the Microsoft suite.

About Us

There's something special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement create an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey, and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you'll be vital to the continuing smooth running of our airport.