Station Manager

Are you looking for a career where you can make a real difference in people's day?

We are seeking a Station Manager to join our team based in our Lewisham group.

Can you move people? Apply now.

What you'll do

As a Station Manager you will lead all Commercial staff on a day-to-day basis at the station.

This will include providing a thriving sales environment, excellent customer service, safe Stations, an efficient train service performance and accurate and timely information for customers.

You will ensure a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall during the weekday morning and evening peaks.

Working here

The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

The experience you'll need

We are looking for applications from experienced managers who can demonstrate ambition and a passion for leading and motivating teams.

To be considered for this role we recommend you demonstrate the below in your application:

• Proven track record of line management experience, ideally from a retail background.
• People focused with the ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations.
• Good understanding of commercial awareness and exploits opportunities to add value.
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity targets.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.

What you'll get in return

Along with your salary, the rewards you'll get include:

• a final salary pension.
• 25 days annual leave allowance (plus bank holidays).
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work.

A bit about Southeastern

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.

It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.