Stakeholder Communications Officer

TN United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000

Job description

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Stakeholder Communications Officer

Client:

ENWL

Location:

United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c6c2b4239acc

Job Views:

3

Posted:

28.03.2025

Expiry Date:

12.05.2025

Job Description:

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

The Stakeholder Engagement team has an opportunity for a Stakeholder Communication Officer in the North West with frequent travel to Greater Manchester / Preston areas.

About the Opportunity

The purpose of the Stakeholder Communications Officer role is to support the stakeholder engagement team. A communications all rounder, the role will support in the organisation, management and promotion of responsible business and stakeholder engagement events and activities including online event management, the coordination of information for the annual Stakeholder Engagement Report and newsletter, website and communications development.

You will support stakeholder engagement events, particularly our stakeholder advisory panels, source relevant information to support key business priorities and seek new opportunities and ideas to ensure we deliver best practice successful stakeholder communications across the business and work with and to support other communications colleagues on a range of projects from marketing, social media, press and internal communications.

The Stakeholder Communications Officer will be results and solutions focused, personable, motivated, an excellent communicator, keen to learn and take pride in delivering high quality stakeholder engagement, communications and internal client management.

Key responsibilities

• To support the Stakeholder Engagement team in the delivery and timely organisation of external stakeholder advisory panels, internal steering groups, engagement sessions and interfaces with internal and external stakeholders, including event planning and delivery (online and in person), invitation management, presentation coordination, minute taking and outcome and action recording.
• Collate information from internal and external stakeholders to maintain up to date stakeholder mapping and engagement database (Tractivity) which records contact information and monitors progress of stakeholder activity. To become an ‘expert user’ of the database and prepare relevant reporting metrics, identify new opportunities for improvement and liaise and train users across the organisation to ensure appropriate use.
• To support the team in the maintenance, creation, production and issue of new and existing stakeholder and responsible business communications materials including relevant newsletters, digital materials and the Stakeholder Engagement Annual Report.
• To monitor best practice across stakeholder engagement in other DNOs and other related organisations to recommend improvement opportunities.
• To work across the communications team to support maintenance, creation, production and issue of new and existing stakeholder communications materials including relevant newsletters and digital materials.
• To maintain the stakeholder and responsible business pages of the website and Volt.
• Prepare material for stakeholder activities as required.
• To provide administration support for the stakeholder engagement and responsible business team including the coordination and distribution of colleague fundraising donations and other tasks as required.

Who we are looking for

• Capability to manage large workloads to tight deadlines, often under pressure.
• Excellent written and verbal communications skills.
• Good organisational skills and ability to prepare, minute and record meetings in an accurate and timely way.
• Proficient in Office applications including Word, PowerPoint and Excel and ability to use them to collate, manage and report meeting records, databases etc.
• Proficient in online meeting and webinar delivery including engagement techniques such as polling and chat room management etc.
• Database management experience and confident in analysing data and database use.
• Strong interpersonal and relationship-building skills and influencing skills including ability to build effective working relationships with colleagues, external stakeholders and agencies.
• Outcome focused.
• Confident and proactive, with a passion for challenges and own development.
• Educated to degree level or relevant experience.
• Stakeholder engagement, stakeholder mapping and relationship building experience.
• Event management experience (online and in person).
• Experience of working closely with design and research agencies.
• Experience of working closely with other communications disciplines including press office, internal communications, incident management, marketing and research and public affairs.

What we’re offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
25 days annual leave increasing with length of service
Private Health Care
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [emailprotected] or on 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the nature of this role, the following pre-employment checks will be required: references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) checks and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.