Staff UX Researcher

You’ll Contribute By

• Building our understanding of people among our key markets in order to ensure we are focused on solving the right things for customers
• Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions

This Role Will Give You The Opportunity To

• Be part of a team - you’ll be embedded in a Squad where you can influence the direction and deliver the most impact. This means you can go deep and tackle the real retail customer problems while working side-by-side with a PMs, design, analytics and engineering.
• Choose your path to impact You’ll have the freedom to make your own calls about how design the best research to identify customer needs and reach mission zero
• Grow the research practice - You will be part of helping establish how we conduct research at a global scale

Qualifications

A bit about you…

• You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research.
• You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
• You’re a pragmatist, you know how to use research to get ahead of conversations about the direction of the business, when to push for deeper research and when to live with just enough research to keep moving fast.
• You’re comfortable working in a cross-functional product team or across several teams and are able to work individually, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
• You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
• You have top-notch presentation skills, especially when it comes to sharing impactful insights.
• You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia, we do recruit career changers, but not for this role.
• You don’t have extensive and demonstrable experience in UX research within the tech/product industry