Staff UX Program Manager, Core

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Apply:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience managing and scaling UX related programs.
• 10 years of experience driving operational efforts across organizations.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience with velocity/productivity of teams, products, and systems.

Preferred qualifications:

• Experience with the product development lifecycle.
• Experience with user experience or design operations.
• Experience collaborating with marketing stakeholders, understanding their process, objectives and goals, as well as collaborating with Engineering/PM stakeholders and understanding user issues.
• Knowledge of industry wide technology trends and issues.
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Lead or collaborate with UX team leadership in key project decision-making including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.
• Partner with stakeholders across UX, Engineering, and Product Management (PM) teams to identify strategic initiatives and align on priorities that take into account the big picture.
• Identify team needs with regards to process, tools, documentation and asset management, driving required changes to make sure designers are working at optimum efficiency.
• Create program plans with clearly identified objectives, outputs, resource requirements, dependencies/tradeoffs, success criteria, and milestones for research, ideation, and prototyping.
• Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Orchestrate successful delivery for multiple projects simultaneously.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.