St Paul's Cathedral - CRM Manager (Fixed Term - 12 Month Contract)

Church of England; London; On-site; GBP 30,000 - 60,000

Job description

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St Paul's Cathedral - CRM Manager (Fixed Term - 12 Month Contract)

Vacancy Reference: cofe/TP/85651/8418

Number of Positions: 1

Contract Type: Employee

Working Hours: Full time, 35 hours per week.

Location: London

Closing Date: 23/04/2025

Vacancy Category: Information Technology

Business Unit: Diocese of London

Organizational Unit: Cathedrals

Introduction

We are currently seeking a CRM Manager to join our team at St Paul's Cathedral on a fixed term, 12-month contract.

The CRM Manager will lead the implementation, optimisation, and ongoing management of the St Paul's Cathedral CRM system. They will also be responsible for the integration and data integrity and usage between other systems that serve as input or output to the CRM.

The post-holder will work closely with teams across the Cathedral and using expert knowledge of CRM databases, they will make recommendations on the best use of the database, including the development of processes, ensuring data integrity and compliance for use, plus the co-ordination of all training.

The successful applicant will have:

• Extensive knowledge and experience of database management.
• Strong understanding of CRM and marketing principles.
• Experience of producing and implementing database development plans.
• Strong technical skills in terms of data manipulation.
• Experience of data segmentation strategies to achieve supporter engagement.
• Experience of documenting processes to ensure business continuity.
• Strong understanding of legal aspects relating to data - data protection, Gift Aid, GDPR, PCI compliance.

The successful applicant will also be expected to share in St Paul's Cathedral's commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

In return, you'll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral's work, looking after St Paul's for the next generation.

• Our annual holiday allowance is 25 days plus bank holidays (FTE).
• Our pension scheme allows for up to 7.5% employer contribution.
• We provide life assurance of four times basic salary and an employee assistance programme.

We are committed to creating and sustaining a diverse and inclusive workforce that represents our context and wider community. We are aware that those of United Kingdom Minority Ethnic / Global Majority Heritage, women, and disabled people are currently under-represented in our workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase our representation.

The closing date for applications is 23:59pm, Wednesday 23rd April 2025.

Interviews will take place on Friday 9th May 2025.