Sr. VoIP Engineer (Remote)

Sr. VoIP Engineer (Remote)

Locations: United Kingdom - Remote, Germany - Remote

Time Type: Full time

Posted on: Posted 10 Days Ago

About the Role:

CrowdStrike is looking for a Senior VoIP Engineer to join the IT Network Engineering team. The successful candidate will participate in a collaborative approach to expanding and supporting enterprise VoIP using proven design, optimization, and implementation skills. Responsibilities include presentations to team management and IT senior leadership.

This is a hands-on role for a motivated individual, demanding a highly focused work ethic to support various service-related requests for IT customers, ensuring an outstanding VoIP user experience.

What You’ll Do:

• Subject Matter Expert in VoIP and contact center platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone)
• Work closely with solution providers to understand VoIP and contact center roadmap
• Provide advanced support for the full range of VoIP platforms
• Training and guidance to team members and advisory to management on VoIP platforms
• Provide outstanding customer service
• Assist with vendor management
• Troubleshoot customer issues aiming for first-touch resolution
• Ensure effective incident management
• Inform the IT incident response process during major VoIP platform incidents
• Drive ongoing problems to resolution and escalate when appropriate
• Seek opportunities for continuous improvement in VoIP platforms
• Meet or exceed user experience metrics
• Assist with projects and tasks assigned by the manager

What You’ll Need:

• 10+ years of experience with general VoIP and contact center engineering and support
• Demonstrated knowledge of VoIP architecture and contact center platforms
• Understanding of voice services and technology (call routing, call flow, networks, etc.)
• Experience with VoIP platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone)
• Outstanding customer service skills in a global enterprise environment
• Experience with documentation and presentation tools
• Must speak fluent English
• Bachelor’s degree or equivalent in information systems, computer engineering, computer science, or a related field

Bonus Points:

• 5+ years of hands-on experience with RingCentral, Salesforce Service Cloud Voice, and/or Amazon Connect
• Experience with VoIP platform migrations or contact center implementation
• Relevant industry or VoIP certifications

Benefits of Working at CrowdStrike:

• Remote-first culture
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave
• A variety of professional development opportunities
• Work with passionate people in a Great Place to Work certified environment

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.