Sr Technical Program Manager

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The Senior Technical Project Manager 1 will be a member of the Global Consulting Operations team and will be responsible for supporting multiple projects concurrently in partnership with our technical teams, clients, and internal stakeholders. This position will be focused on Unit 42’s Digital Forensics and Incident Response engagements, as well as Proactive Service engagements, and will report directly to the Manager for Unit 42 Security Consulting Project Management Office (PMO).

Your Impact

• Manage multiple projects effectively by defining schedules and goals based on Statements of Work (SOWs) and communicating directly with clients where needed
• Maintain and update status reports for external clients and customers
• Identify issues and risks related to projects and overall health of the client; Ensure any identified issues/risks are escalated to the project Engagement Lead
• Partner and guide technical team members to accomplish project goals and objectives, ensuring execution of project tasks, and monitoring progress to completion
• Support the delivery of quality solutions to clients and customers, with a goal of exceeding expectations
• Maintain a strong understanding of the Professional Services team’s skill sets
• Partner with consulting leadership with any staffing needs for each project
• Develop strong partnerships with internal and external stakeholders for each project
• Partner with the Engagement Lead to ensure the projects adhere to budget and time frame guidelines
• Partner with Engagement Lead to look for opportunities to increase client satisfaction and deepen relationships
• Comfortable with managing customer expectations and dealing with conflict

Your Career

Your Experience

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or related field, or equivalent work experience
• PMI Project Management Professional (PMP), PRINCE2 certification, or equivalent preferred
• 7+ years of professional experience in Project Management, focusing in one or more of the following: Cybersecurity, Digital Forensics, Incident Response, or Software Defined Lifecycle (SDLC)/Infrastructure or other IT related technical environments
• Ability to lead multiple large-scale projects creating project plans and ensuring on-time task execution and documentation
• Flexibility to work nights, weekends, holidays as needed
• Proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of our client organizations
• Ability to maintain confidentiality and diplomacy
• Ability to communicate effectively in both verbal and written form
• Strong proficiencies with Google Suite, Asana, and Clarizen preferred
• Previous direct client/customer consulting experience preferred

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at emailprotected.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.