Sr. Strategic Communications Manager, Delivery Service Partner, Rest of World (RoW) Communications

Amazon; London; Hybrid; GBP 100,000 - 125,000; Full time

Job description

Is writing one of your superpowers? Do you believe compelling messaging has the power to engage customers and change sentiment?

We are looking for a Sr. Strategic Communications Manager to join the EU Delivery Service Partner (DSP) Communications Team. Our team supports hundreds of DSPs who engage thousands of Delivery Associates to deliver millions of packages per week through our Last Mile delivery network.

The ideal candidate must be a strong communicator with strategic communications, business acumen, and excellent writing ability. Exercising extremely high judgment in narrow timeframes, particularly by injecting logic and care into strategic communications targeted at DSPs, is critical.

You will insist on the highest standards regarding DSP-facing communications and content. You will rapidly earn trust with multiple cross-functional partners, including program managers, product managers, and executives. You will be a thought leader who indexes high on emotional intelligence. You will bring in fresh ideas to simplify and scale our communications processes. You will have a passion for storytelling as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high bias for action and thrives in ambiguity.

This role is a unique hybrid of B2B Comms and Internal Comms.

Key Job Responsibilities

1. Develop a multi-channel content strategy for new program, technology and product launches, including written communications, executive messaging, infographics, and video scripts.
2. Translate complex messaging into simple and easy-to-understand content.
3. Interview DSPs (Delivery Service Partners) and program managers to build advocacy stories to promote the program as the entrepreneurial opportunity of choice.
4. Identify emerging topics and develop proactive plans with stakeholders.
5. Monitor and measure the effectiveness of communications.

A day in the life: We write a lot and 'are right a lot'! We respond to business needs and develop messaging for change announcements. We also interview DSPs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, a newsletter, an internal social forum, and in-person/online events. We partner effectively with other content creator teams at Amazon to bring consistency and amplify our storytelling efforts.

About the Team

The EU-DSP Communications Team is made up of 10 high-performing communicators. Even though we are based in different cities across Europe and the UK, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun making history together. DSPs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team, and delivering millions of smiles in their communities.

Minimum Requirements

1. Experience communicating results to stakeholders.
2. Experience developing and executing campaigns across a multitude of time zones and languages.
3. Experience using data and metrics to measure impact and determine improvements.
4. Fluent in an additional language (written and verbal communication) would be a plus.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.