Sr Program Manager, DSP Program

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Job Title: Program Manager, DSP

Position Overview:
Here at Amazon, we're seeking an experienced Program Manager to lead the DA Experience and Advocacy charter for IN DSP/EDSP program. In this role, an experienced program manager will work with different stakeholders to track program status and drive the end-to-end launch of innovative sorting technologies that enhance delivery associate experience.

Required Qualifications:

1. Bachelor's degree in Engineering, Operations Management, or related field
2. 5+ years of program management experience in operations or technology implementation
3. 3+ years in last mile program/ops
4. Strong track record of leading large-scale transformation projects
5. Experience in large scale project management and E2E integration
6. Excellent stakeholder management and communication skills

Preferred Qualifications:

1. MBA or Master's degree
2. Experience with multi-year change management projects across last mile
3. Knowledge of Indian logistics landscape
4. Experience in process improvement methodologies (Six Sigma, Lean)

Key Responsibilities:

1. Own the complete DA Experience and Advocacy charter for IN DSP/EDSP programs.
2. Work with ER, Legal, PR, and other cross-functional teams to identify and address papercuts, build standard operating procedures, conduct UATs, and design first-time-right solutions.
3. Drive change management and training programs for associates to improve adoption.
4. Benchmark internally and externally to identify and adopt best practices.
5. Coordinate with global teams to leverage best practices and learnings from other regions to horizontally expand best practices.
6. Program manage end-to-end efforts across multiple functions to ensure readiness.
7. Work with product, ACES, and Ops leaders to design and execute solutions for India in line with worldwide parity and industry-leading offerings.

A Day in the Life:
Our ideal Program Manager is one who enjoys discovering and solving complicated problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating their work. You will be understanding delivery associate pain points, identifying solutions, tracking adoption, and working on improving communication.

BASIC QUALIFICATIONS:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS:
- 2+ years of driving process improvements experience
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.