Sr. Product Manager II

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About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

This role sits in a global team tasked with expanding our gift card catalogue globally, by driving value-based relationships with gift card brands, internal stakeholders and our clients for B2B Incentives and Reward programmes. The team is responsible for partnering with our closed loop brands and aggregators/suppliers around the world to successfully identify content opportunities to enhance our BHN catalogue that aligns with our client needs and overall sales objectives.

The Senior Product Manager will be accountable for enabling the Content strategy for EMEA. Acting as the local Subject Matter Expert and single point of co-ordination. A conduit between stakeholders and contributors in the GTM organization and across multiple functions to connect the B2B growth strategy to specific client, programme and product requirements.

The role requires gravitas and credibility, excellent collaboration and negotiation skills, combined with the project management discipline to 'get things done'. The role will have a direct impact on revenue, brand awareness and BHN's success in EMEA and globally, and as such will be expected to participate in the EMEA Incentives leadership team.

The nature of this role is that the successful candidate will be required to engage and partner cross-functionally to deliver on objectives and achieve key results. Key functions include:

1. GTM; Enterprise, Partner and Transactional channel leads
2. Retailer/Content; Global and local Business Development and Account management
3. Operations; Implementation & On-boarding, Supply-Chain and Fulfillment
4. Incentives P&T; responsible for platforms and products

Responsibilities:

• Understanding market / client / programme opportunities by country and gift card category
• Manage a consolidated view of requirements and priorities
• Document and measure progress to the strategic direction and objectives for B2B content, with short/ medium term milestones, including;
• Brands connected direct to BHN
• Brands sourced through aggregators
• Triaging with global team & cross-functionally on content availability (in what platforms at what rates)
• Agree priorities with Content Partner Managers and support as appropriate, including direct brand engagement for planning and reviews
• Active participant in aggregator relationships, inputting into best practice supplier management; clarity of requirements and deliverables, contractual, commercials, quality of service and escalations
• Champion BHN's B2B programmes and products to brands, engaging with retailers for 'buy in' / support / promos or specific initiatives to drive sales
• Commercial visibility & insight of content and programme performance
• Trouble shooting, problem solving and escalations
• Tracking & reporting for internal & external requirements
• Insight and feedback to internal and external stakeholders
• Perform other duties as assigned and relevant to specified and implied responsibilities

Qualifications:

• Bachelor's Degree, preferably in Business, Sales & Marketing, or equivalent combination of education, training and experience
• 8+ years of account management and/or business development experience, at least 2 of which are in the B2B gift card sector
• Prior experience of owning and growing business relationships (in a retailer or other sectors)
• Project management experience desired

Knowledge, Skills, and Abilities:

• Skilled in verbal and written communication, including the ability to lead meetings, craft and deliver presentations as well as performance data.
• Ability to form relationships with internal and external business stakeholders and contributors, and influence to drive success
• Excited to share your point of view in a thoughtful, respectful way without ego
• Ability to communicate complicated details in a simple and concise manner
• Ability to manage multiple priorities both internally and externally in a transparent and effective way
• Ability to collaborate with managers across the organization to align and further business goals
• Ability to adapt to shifting priorities and competing stakeholder needs
• Ability to manage time and meet deadlines working collaboratively with geographically distributed teams
• Comfortable with operational, process and technical detail
• Can think strategically but act tactically!

Benefits:

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.