Sr. Partner Operations Manager, Prime Video, Prime Video Content Services

DESCRIPTION

Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalogue of content. Movies range from new releases to classic favourites, and PV also offers major television shows, entire seasons, and fast-follow content after airing on TV. Amazon's video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favourite shows and explore new titles.

The PV Partner Operations Management (POM) team is looking for a bright, customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.

As a Senior Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfilment vendors (collectively "partners"). You will drive long-term, strategic operational partnerships with our partners across the globe. In this role you will be accountable for timely and cost-effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

This role will work with executive-level leadership within the streaming community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, localization, compliance, and digital fulfilment operations teams.

In addition to account management, the Senior Partner Operations Manager will own industry-leading content launches and expansion initiatives into new markets and business lines, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Senior Partner Operations Managers act as the general manager and own a partner's operational experience on Amazon.

Key job responsibilities

1. Consult and advise Content Acquisition on partner capabilities and system requirements to ensure licensing deals will deliver the maximum ROI.
2. Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience, making PV the preferred global platform for content providers.
3. Distil insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
4. Establish steady-state publishing management mechanisms built for scale and growth.
5. Identify gaps in our partners' digital supply chains and help educate to allow them to meet and adhere to our specs and SLAs.
6. Manage complex escalations that may span across multiple business units.
7. Drive long-term solutions through automation and innovations to complex workflows.
8. Mentor others and help develop talent.

A day in the life

1. Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.
2. Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
3. Streamline business and technology solutions that strengthen our partnerships while advancing our services.
4. Work effectively in a team environment and cross-functionally with Prime Video Business Teams, Catalogue technology teams, engineers, analytics, and product.

About the team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalogue of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

1. Demonstrated results as an Account Manager or Vendor Manager in a media-related environment.
2. Familiarity with industry digital delivery standards, specifications, and delivery formats.
3. Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
4. Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as understand the systems and processes that will be utilized in achieving program objectives.
5. Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
6. Proven track record of delivering initiatives from conception through completion.
7. Demonstrated ability to think both strategically and tactically.
8. Proven ability to multitask and manage multiple projects through work prioritization and planning.
9. Proactive attitude and willingness to dig deep to achieve goals.
10. Advanced knowledge with all MS Office tools.

PREFERRED QUALIFICATIONS

1. Ability to deliver on ambiguous projects with incomplete or imperfect data.
2. Ability to understand customers and their behavior in order to drive new feature development.
3. Strong data and analytics mindset and experience with Quicksight.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.