Sr. Manager, Groups & Entertainment UK

As Senior Sales Manager – Group & Entertainment UK, you will be responsible for proactively driving group business and entertainment business to our highly exclusive portfolio of LHW hotels globally. You will be responsible for cultivating and strengthening existing relationships with all types of clients within the MICE (Meetings Incentives Conferences Events) and Entertainment market in the UK and also developing new and prospective contacts and business opportunities. This position requires exceptional organizational and negotiation skills to effectively manage these highly valuable client relationships and foster new clients for our hotels worldwide.

As part of a dynamic and global team, you will also act as a mentor and support to junior team members across the region and be an integral part of the development and success of this segment.

Key Responsibilities (but not limited to):

• Develop and implement the LHW sales strategy to generate groups and entertainment business.
• Provide personalized strategic account management to LHW best customers (Strategic, managed and business development accounts) within the GROUPS & ENTERTAINMENT segment.
• Research and develop new clients and leads, promoting The Leading Hotels of the World brand as well as our Member Hotels.
• Work towards set revenue targets and goals within the assigned segments.
• Create a business development strategy for the segment.
• Conduct educational webinars and training sessions for member hotels to support their development in the Groups and Entertainment sector.
• Provide consultative and strategic advice to our hotels on revenue growth opportunities in the segment.
• Liaise with internal teams and hotel colleagues to ensure a smooth and successful handling of any enquiry.
• Plan and execute a calendar of events within the MICE/Groups & Entertainment segment and run these events from start to finish.
• Uncover new business opportunities and exposure possibilities for our hotels (i.e., attendance in external events).

Other Responsibilities (but not limited to):

• Provide and produce regular reporting on sales performance, forecasted group business, and pipeline development.
• Support the Sales Team with conducting client research and acquisition when appropriate.
• Effective and constant CRM (Salescloud) usage to ensure sales effectiveness and delivery according to company standards.
• Represent the brand and member hotels as well as the LHW business principles and values at various events, including trade fairs, LHW road shows, and showcases.
• Event support - assistance in overall planning and organization process of Showcases, Roadshows, Leading by Invitation Events.
• Create an annual action plan with an expense budget and manage this budget.
• Stay informed on industry trends, competitor strategies, and market dynamics to effectively position the hotel and secure group business.

Required Skills:

• 2-5 years of experience in a similar role (either in a GSO capacity or on property).
• Hotel Apprenticeship, Bachelor or Diploma in Hospitality or Tourism Management.
• Excellent communication skills, verbal and written, with fluent English.
• Excellent listening, negotiation, and facilitation skills.
• Quantitative and prioritization skills, plus outstanding organization skills with attention to detail.
• Ability to multi-task and work on multiple accounts and requests effectively.
• Cultural sensitivity, internationally minded.
• Work under a high workload and tight deadlines.
• Proficient in MS-Office, particularly Word and Excel, as well as Salesforce.com experience (advantage but not essential).
• Flexible team player with excellent interpersonal skills.
• Interest to learn and explore new business opportunities.

What we offer:

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of what we offer:

• Competitive package and benefits.
• Training and development.
• Flexible and Trusting Work Culture.
• Up to $500 for home office setup credit.
• Up to $500 travel credit that supports and encourages our employees’ passion for travel.

About The Leading Hotels of the World, Ltd. (LHW):

In 1928, 38 independent hoteliers came together to create LHW which now comprises more than 400 hotels in over 80 countries, making it the largest collection of independent luxury hotels. Since its inception, the Company has carefully curated a selection of distinctive hotels, resorts, inns, chalets, villas, and safari camps, from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is made of exceptional individuals, united by a passion for the surprising discoveries and details that come with every travel experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allow them to create story-worthy moments for their guests. It is these authentic, individualized moments, combined with the warm high-touch service these hoteliers and their teams provide, that keeps discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and unique experiences, enhanced by LHW’s tiered guest loyalty program, Leaders Club.

For more information visit: www.lhw.com and Instagram @leadinghotelsoftheworld.