Sr. IT Program Manager, Ops Tech Solutions - Deployment

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job description

DESCRIPTION

The Ops Tech Solutions Deployment (OTS-D) organization manages the IT Infrastructure scope of a complex suite of projects. It is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfilment. Our projects deliver on the solutions that power the physical fulfilment of our customers' orders. These projects include the deployment of IT Infrastructure for new site launches, new customer products and existing infrastructure enhancements across the globe that has a direct impact on the ability to ship packages to millions of Amazon.com customers across the world.

As a Sr. IT Program Manager of regional governance, you will be the regional owner of the Program Management Office (PMO), defining the overall strategy and driving initiatives to improve the tooling, governance and measurement of project and program performance across UK, EU and Middle East. You will drive regional governance and reporting mechanisms for our deployment projects and programs, define and measure key performance indicators, drive reporting compliance and data accuracy. You will use program performance indicators to identify and deliver initiatives to improve performance and operational efficiencies.

In this role you will also lead regional project and program resource demand forecasting and capacity planning, supporting work allocation and prioritization discussions at a regional level.

Key Job Responsibilities

1. Be the regional representative on Global PMO initiatives, supporting the execution in EU, UK and Middle East
2. Define and measure our project and program performance KPIs
3. Own forecasting mechanisms and actual reporting for program resources and budgets
4. Support the creation and maintenance of regional governance mechanisms and policies
5. Maintain program management standard operating procedures
6. Support enhancement definition and user testing of our program management tools

BASIC QUALIFICATIONS

1. Experience using data and metrics to determine and drive improvements
2. Experience owning program strategy, end to end delivery, and communicating results to senior leadership
3. Experience in program or project management
4. Bachelor's degree
5. Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
6. Demonstrated experience communicating effectively across organizational structures and multiple management levels

PREFERRED QUALIFICATIONS

1. Experience leading process improvements
2. Understanding of core IT infrastructure and service concepts
3. Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.
4. Experience leading program management system/tool enhancement
5. Process efficiency qualification such as Six Sigma or equivalent
6. Experience in data analytics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.