Sr. Director, Quality and Operational Excellence

PCI Security Standards Council; Wakefield; On-site; USD 170,000 - 196,000

Job description

Job Title: Sr. Director, Quality and Operational Excellence

Department: Product & Technology

Location: North America, UK or Australia

Reports To: Head of Product and Technology

Fair Labor Standards Act (FLSA) Status: Exempt

Summary

Reporting to the Head of Product and Technology, the Sr. Director, Quality and Operational Excellence will play a significant role in leading a team to evolve PCI SSC's operational and quality assurance programs, including Assessor Quality Management (AQM), Recognized Laboratory Programs, and companywide Quality Management System (QMS).

The Sr. Director, Quality and Operational Excellence will provide expertise to enable PCI SSC to achieve and maintain companywide compliance with ISO 9001 and other industry accreditations. This includes the expansion, development, and implementation of policies and procedures that drive efficiency and ensure consistency across all external/internal customer touch points. This leader will also lead an internal audit function, providing independent oversight and validation of the Council's quality management system.

The Sr. Director, Quality and Operational Excellence will also provide strategic direction and oversight of the PCI SSC Assessor Quality Management (AQM) and Recognized Lab Management functions driving cross-functional efficiencies and operational excellence. This includes developing and refining process mapping and identifying opportunities to streamline and automate repeatable processes while optimizing the team's expertise in conducting quality management practices.

What You Will Be Doing In This Role

• Evolve and enhance the overall Quality Management System (QMS), Quality Plan and Quality Organization to determine priorities for quality improvement.
• Manage external quality audits, e.g. ISO 9001, and lead internal quality audits.
• Lead the expansion and implementation of the QMS throughout PCI SSC, through training of key stakeholders, support, identification, analysis, prioritization, documentation, and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.
• Enable teams to solve complex, multi-faceted problems facing day-to-day operations; delivering simplified solutions that allow PCI SSC to seamlessly provide consistent customer service excellence.
• Lead process failure investigation and analysis.
• Oversee and enhance the PCI SSC Qualified Lab programs, including the review and assessment of PCI Recognized Lab reports for PTS POI, HSM, and Mobile (SPoC, CPoC, MPoC) standards, to ensure consistent and appropriate application of security testing criteria.
• Oversee and enhance the Assessor Quality Management (AQM) programs, including the evaluation of approved PCI SSC assessor companies to enable quality assurance.
• Design workflow processes and identify automation opportunities to ensure consistency and calibration in quality management, and proactively and consistently work towards more robust and efficient processes that balance adherence to requirements and commercial needs in a reliable, objective manner.
• Establish the key improvement priorities; develop and execute a cross-functional, strategic action plan to drive improvement.
  
  

What You Bring To This Role

• Results-oriented leadership style, strong ownership of concrete results and strong influencing skills.
• Proven expertise in process mapping, policy and procedure documentation, project management, and change management, ensuring seamless transitions and operational efficiency.
• Strong communication, influential and interpersonal skills; ability to influence those outside of direct control to achieve overall business goals.
• Strong soft skills to facilitate co-operative working across functions and management levels.
• Working knowledge of audit methodologies and security assessment tools.
• Methodical and organized, ability to manage multiple opportunities, projects, and partners simultaneously.
• Excellent written, verbal & interpersonal skills are essential. Ability to express thoughts clearly, listen conscientiously and consider opinion of others, able to both lead and contribute to a team environment.
• Analytical skills enabling comprehension and development of complex business and technical issues, topics and plans.
  
  

What You Will Need For This Role

• Bachelor's degree or higher in a related technical field.
• Minimum of 15 years of operational and quality assurance leadership experience.
• 10+ years Leadership or management experience.
• Willingness to travel up to 15%
  
  

What Makes You Stand Out

• Experience in creating and/or leading a quality management system aligned with ISO compliance.
• Hands-on experience with implementing, managing, and/or assessing to one or more PCI security standards (e.g., PCI DSS, P2PE, SPoC/CPoC/MPOC, PIN, PTS POI/HSM, etc.).
• Experience as a PCI Qualified Security Assessor (QSA).
• Experience in writing formal compliance documentation, such as standards or policy documents.
  
  

The starting minimum salary for this role is $170,000 USD annually, plus bonus. The final compensation will be based on skills, experience, geographic location, and other relevant factors.

To learn more about the PCI Security Standards Council, visit https://www.pcisecuritystandards.org/

PCI SSC is an Equal Opportunity Employer.

Salary: $170000 per year