Sr. Customer Success Manager, Lime for Business

Lime; London; On-site; GBP 50,000 - 90,000

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

Lime for Business, our newest business unit, is dedicated to helping companies around the world reimagine employee transportation. By offering safe, efficient, and eco-friendly mobility solutions, we empower organizations to reduce commute times, enhance employee satisfaction, and advance their sustainability goals. Our tailored programs include solutions for daily business travel, corporate campus mobility, and daily commute initiatives. Lime for Business enables companies to drive positive environmental impact while improving the way their workforce moves every day.

We are looking for a Senior Customer Success Manager to drive customer success, build long-term relationships, and help define the future of our Lime for Business Customer Success team. Reporting to the General Manager, Lime For Business, you will first define the playbook for customer success at Lime, then act as a coach and mentor to team members around the globe.

In this role, you will be responsible for managing and expanding relationships with key enterprise clients, ensuring they achieve maximum value from Lime's services. You will act as a trusted advisor, supporting business travel, commute programs, and campus transportation initiatives, while also shaping the strategy and structure of the Customer Success team as we grow.

What you will do:

• Own and manage day-to-day relationships with key business customers, ensuring they receive exceptional service and derive maximum value from Lime's offerings.
• Develop and implement account management strategies that drive retention, expansion, and overall customer satisfaction.
• Act as the primary point of contact for customers, providing data-driven insights and recommendations based on mobility trends and market research.
• Work on-site with customers to train employees, share best practices, and help employees feel comfortable with our next-generation business travel solutions.
• Collaborate closely with our local Operations and global Product teams to ensure client needs are met, optimizing our internal processes to enable Lime for Business to scale efficiently.
• Analyze customer usage data, gather feedback, and proactively identify opportunities to optimize programs and drive adoption.
• Help resolve customer issues and queries in a timely manner, in collaboration with Lime's Customer Experience team.
• Uncover and define best practices and processes for the Lime for Business Customer Success team as it grows.

About you:

• 7+ years of experience in Customer Success, Account Management, or Business Development, preferably in a B2B, SaaS, or mobility-related industry.
• Proven track record of managing enterprise customer relationships and driving retention and growth.
• Strong communication and relationship-building skills, with the ability to influence stakeholders at all levels.
• Data-driven mindset, with experience analyzing customer insights and translating them into actionable strategies.
• Experience with newer generation CRM tools and relationship management technology.

Preferred Experience:

• Entrepreneurial spirit, comfortable in a fast-paced environment with a high degree of autonomy.
• Passion for safety, sustainability, urban mobility, and innovative transportation solutions.
• Experience in defining and scaling customer success functions is a major plus.

If you're passionate about customer success and want to help redefine business mobility, we'd love to hear from you!

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team - which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.