SR Consultant Customer Success Manager - Digital Purchases

NielsenIQ; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Description

NIQ Digital Purchases (formerly Foxintelligence) is hiring a Customer Success Manager. As a trusted expert and representative of NIQ Digital Purchases, you will manage a portfolio of clients consisting of leading brands and retailers in e-commerce. Your main mission is to effectively manage and invigorate the client portfolio under your care by fully leveraging the potential of our data and the NIQ Digital Purchases SaaS platform.

Key Responsibilities:

1. Customer-Centric Approach:

   • Anticipate client needs and adapt to each client to ensure their satisfaction and effective use of the Digital Purchases platform.
   • Guide new clients throughout their onboarding process up to the renewal phase, while identifying commercial opportunities.

2. Data-Driven Analysis:

   • Conduct and share pertinent analyses directly derived from the platform to assist clients in gaining a detailed understanding of their market and performance.

3. Product Expertise:

   • Attain comprehensive mastery of the Digital Purchases platform.
   • Thoroughly understand client needs and proactively gather their feedback to inform the product roadmap.
   • Directly contribute to the prominence of the Digital Purchases platform by promoting new features, organizing workshops and webinars, and implementing automations to enhance the client experience.

Required Skills and Experience:

• Proactivity & Ownership: You are dedicated to client satisfaction and can demonstrate the relevance of Digital Purchases data in their daily operations.
• Versatility and Pragmatism: Essential for identifying challenges and adapting to client issues.
• You possess excellent written and verbal communication skills in English. Knowledge of French is a plus.
• Collaborate closely with Data Analysts, Product Managers, and Sales teams.
• Understanding of e-commerce challenges and the commercial and marketing issues faced by brands and retailers, supported by 3 to 6 years of experience in e-commerce or market intelligence.

Recruitment Process:

1. Round 0: Interview with a member of our Talent Acquisition team.
2. Round 1: Experience and fit interview with two of our Customer Success Managers.
3. Case study and presentation with our Customer Success Director & E-commerce Sales Director.
4. Decision Round: Interview with our WEU E-commerce Leader.

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ:

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion:

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center