Sr Collections & Credit Specialist

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We are looking for a Senior Credit & Collections Specialist to join our Finance team.

About the Team

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

The Opportunity

An excellent opportunity to join the finance team of a high growth company, at an exciting phase in its journey. The finance team strives to provide world class support to the company and its growth through operational excellence focusing on solutions and efficiency.

As a Senior Credit & Collections Specialist here at Onfido you will be responsible for collecting cash, managing relationships with our customers and ultimately reducing DSO days and aged debt.

The role sits within a collections team of three, reporting to the Finance Manager, based out of our London office with the option of working remotely.

The successful candidate will be driven and enthusiastic, have the ability to build strong relationships with both internal and external stakeholders, be able to work methodically with independence whilst also being a great team player.

As a Senior Credit & Collections Specialist at Onfido you will:

1. Build relationships with our customers to ensure invoices are paid by due date and collection targets are met.
2. Maintain a clean aged debtors ledger.
3. Allocate customer receipts, and reconcile customer accounts within Netsuite.
4. Respond timely and professionally to customer queries.
5. Share customer feedback to our billing team to ensure continuous process improvements.
6. Work closely with Sales and Customer Success teams.
7. Communicate results regularly to management.
8. Work as a successful team with other Collection Associates.

Requirements

We’re looking for a Senior Credit & Collections Specialist who can display the below skills & experience throughout our interview process:

Essential:

1. Previous experience in a collections role.
2. Demonstrated ability to manage internal and external stakeholders.
3. Organised with good attention to detail.
4. Able to work independently and be proactive with solving problems.
5. Ability to manage multiple projects and meet deadlines.
6. Experience in dealing with multiple currencies.
7. Clear and effective communicator, verbal and written.
8. A team player.
9. Ability to build great working relationships with all levels of the organisation.
10. Hard working and willing to take on new challenges.
11. Ability to look for efficiencies in all processes and drive change in a growing business.

Desirable:

1. Immediately available.
2. Experience with systems Netsuite, Salesforce & Tesorio.
3. Previous experience in a Tech company.

Benefits

1. 25 days annual leave plus a day off for your Birthday.
2. Two paid volunteering days per year.
3. Private Medical Insurance with Care Health.
4. Life Assurance (3x Annual Base Salary).
5. Generous paid parental leave.
6. Life enrichment allowance of up to €80 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy.
7. Dedicated learning opportunities including using tools like LinkedIn Learning with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more.
8. Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events.
9. Expense up to £300 (or local equivalent) to purchase workstation setup equipment.
10. The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups.

#LI-NR1

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

1. Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
2. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
3. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com . Follow us on LinkedIn , Facebook , Instagram , and YouTube .

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer.

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Neha Rathore Neha.Rathore@entrust.com