Specialist, Professional Affairs

Stryker; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job description

Work Flexibility: Hybrid

Job Mission / Purpose:

To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.

Key Activities & Responsibilities:

• Ensure monthly meetings are scheduled with Marketing/Events.
• Ensure Contracts are stored efficiently and in line with GDPR regulations.
• Regular meetings to support Assoc manager as deputy where necessary to ensure workload is even and capacity used effectively.
• Regular review of processes to ensure updates to any regulations, compliance policies are updated.
• Faculty Management – work with the event coordinators.
• Divisional Needs Assessment.
• HCP Contract Process Management.
• Faculty Payment Process – work with the invoice specialists.
• Ensure all HCP contracts are in line with legal, financial and compliance regulations.
• Maintain understanding of relevant regulations and laws, including MedTech Code.
• Establish Divisional and Country alignment for all contract related processes.
• Interacting and advising business units on compliant HCP Consultant activities.
• All CAPS work for contract creation.
• Support with KPI management for the manager.
• Support with continuous process and tools improvement reviews.
• Mentor and supervise the team members where relevant with the completion of all contract submission.

Education:

Essential:

• College equivalent qualifications.

Desired:

• Bachelor’s Degree desired but not essential.

Experience:

Essential:

• 4+ years of Customer service or relevant experience.

Desirable:

• Fluent and skilled in English (native level).
• Work experience in a Medical Device/Pharmaceutical company.
• Knowledge of MedTech Europe Compliance.
• Sound excel knowledge.
• Experience with contract management and processing.

Competencies & Behaviors:

• Highly organized.
• Ability to multitask.
• Process focused.
• Strong interpersonal Skills.
• Strong communication skills (written & verbal) at all levels.
• Ability to manage professional relationships with both internal and external stakeholders.
• Hard working and flexible.

Travel Percentage: 30%