Specialist, Legal Products

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Job Title

Specialist, Legal Products

Department

IT Business Solutions - Legal Products

Office Location

London

Reports To

Senior Manager, Legal Products

Working Hours

35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Firm Description

Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.

With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.

Department Description

The Information Technology Department is responsible for all technology services within the firm. The department is a business team function that supports and contributes to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers.

Role Overview

The Specialist, Legal Products will support the Legal Products team with:

1. Updates and maintenance of Knowledge Bank (SharePoint), Legatics, Monday.com, Contract Companion and Jigsaw.
2. Supporting with new product releases and enhancement requests.
3. User support during product pilots.
4. New legal product analysis / evaluation.
5. Support our network of Knowledge lawyers with training and ad-hoc requests.
6. System training for new trainees.
7. Supporting migration projects to Cloud platforms.
8. Support for existing and upcoming AI trials.

Key Responsibilities / Accountabilities

1. Develop a subject matter expert level of understanding across the suite of legal products the team supports.
2. Work closely with our vendors to ensure that systems remain up to date, stable and are taking advantage of the latest features.
3. Provide system demonstrations and training to lawyers on the suite of Legal Products.
4. Respond and action requests to the Legal Products Support inbox.
5. Maintain and update user guides.
6. Monitor system usage and provide regular reporting to the Senior Manager, Legal Products.
7. Participate in the review and assessment of new technologies.
8. Actively promote our suite of Legal Products to our network of Knowledge Lawyers to help increase adoption and increase the efficiency and effectiveness of our client offering.
9. Assist in the pilot and rollout of Microsoft Copilot.
10. Work with the team to test new software features and upgrades as they become available.
11. Attend and support internal legal tech events to promote the Legal Products the team supports.

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

All members of the firm participate in our Responsible Business program.

Person Specification

Skills and Experience

1. Advanced skills in Word, Excel, PowerPoint and SharePoint.
2. Self-management and excellent organisation skills.
3. Excellent communication, presentation, and documentation skills.
4. Experience of building relationships with internal stakeholders.
5. Experience with knowledge systems in a legal or professional services environment desirable.
6. Experience working in the legal sector.
7. Experience working with new and emerging technologies such as AI desirable.

General Attributes

1. Able to demonstrate the ability to learn new concepts and new products.
2. Able to demonstrate an understanding of the construction of modern software products e.g. Front-end, Database, Cloud etc.).
3. Have an interest in the future direction of legal technology systems and technology in general.
4. Ability to troubleshoot and solve issues.
5. Delivery and deadline focused.
6. Excellent attention to detail and delivery of high quality work.
7. Highly effective as part of a wider team.
8. A self-starter with a proactive approach to work, planning workload and solving client requirements.
9. An ability to identify, interpret and manage stakeholder requests and expectations.

Agile Working Statement

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Equal Opportunities Employment Statement

It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex, gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.