Specialist Domestic Abuse Help Line and Intake Practitioner

Triumph Consultants Ltd; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job description

Temporary Specialist Domestic Abuse Help Line and Intake PractitionerRef number: Wakefield 0009 E09C / 1Fully Office based must be local willing to travel full time.Must have substantial experience working in the field of domestic abuse, experience of providing crisis intervention in relation to domestic abuse.Please do not apply for this role unless your CV meets the following general requirements, listed below:

• You must be UK based and have the right to work in the UK.
• Your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.
• Basic DBS disclosure required

Skills & Experience:

• Hold an IDVA qualification or a relevant degree or demonstrate an equivalent level of knowledge and skills gained through relevant employment.
• Have knowledge of services available to support perpetrators of domestic abuse.
• Have good theoretical, practical and procedural knowledge of the civil/criminal justice remedies for victims of domestic abuse and their children.
• Working knowledge of the risk assessment and safety planning process within the context of domestic abuse.
• Knowledge of the housing needs of vulnerable and disadvantaged groups including emergency accommodation and sanctuary provision.
• Knowledge of diverse issues in relation to HBV, Forced Marriage, LGBT, FGM and a cultural awareness of communities of interest including those with No Recourse to Public Funds.
• Substantial experience working in the field of domestic abuse.
• Experience of providing crisis intervention in relation to domestic abuse.
• Experience of providing support to domestic abuse victims, their families and perpetrators.
• Experience of providing support, guidance and advice to professionals around domestic abuse and those using abusive behaviours.
• Have excellent interpersonal, verbal and written communication skills.
• Skills in advocating on behalf of domestic abuse clients.

What's involved with this role: You will triage referrals, assess the risk and needs of individuals, and work with partners to ensure their immediate safety. As part of a multi-agency team, you will provide a high-quality frontline service to victims of domestic abuse, delivering a coordinated response, prioritising those at the highest risk of serious harm.Key duties:

• Act as the first point of contact for all enquiries and referrals to the service.
• Provide helpline support, offering advice and information to the public and professionals regarding domestic abuse victims and perpetrators.
• Process agency and self-referrals into the service.
• Triage referrals, prioritising those at the highest risk of harm, and liaise with referring agencies to clarify or obtain additional information.
• Make initial contact with clients, assess engagement and referral suitability, and provide immediate support, safety planning, and relevant interventions.