Sparrow's Way Supportive Services Coordinator

YMCA of the Roses; York; On-site; GBP 60,000 - 80,000; Full time

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Supportive Services Coordinator is responsible for all Supportive Services functions that deal directly with the stability and progress to a healthier community life of all the residents, including providing programs and resources that enable residents to grow, develop and become productive members of society.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Client Support: Assist clients in navigating resources, including housing, healthcare, education, and employment services.
• Resource Coordination: Establish and maintain partnerships with local agencies, organizations, and service providers to facilitate access to services.
• Outreach and Engagement: Conduct outreach activities to identify and engage potential clients, building trusting relationships within the community.
• Documentation and Reporting: Maintain accurate records of client interactions, services provided, and outcomes; prepare reports for management.
• Workshops and Training: Organize and facilitate workshops and training sessions to empower clients with skills and knowledge.
• Transportation Coordination: Assist with coordination of transportation services for tenants.
• Policy Support: Support YMCA procedures and policies.
• Additional Duties: Perform other duties as assigned.

LEADERSHIP COMPETENCIES:

• Engaging Community
• Collaboration
• Inclusion
• Developing Self & Others

Qualifications:

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field (or equivalent experience).
• Experience in case management or supportive services is preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of community resources and services available for clients.
• Proficient in Microsoft Office Suite and case management software.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee may have to complete a job where repetitive motions are required.
• Employee must be able to communicate effectively by speaking and listening.
• The employee must occasionally lift and/or move up to 10 pounds.
• 5 hours per week required on-site.