Spanish Customer Service in Wilmslow)

JOBWISE; Wilmslow; On-site; GBP 27,000; Full time

Job description

Are you looking to get your 2025 off to a great start?

How does a new role within Customer Services working for a fantastic business who are pioneers of sports hospitality sound?

You will have the opportunity to work with a team of experts in the management and sales of commercial hospitality programmes for some major international sporting events!

With decades of experience in the team, they don't just deliver hospitality, they redefine it; setting global standards, pushing boundaries, innovating new products and means of delivery, and unlocking both traditional and new markets for their renowned clients and their aspirational events.

We are seeking a Spanish Customer Service Representative to join the team based in Wilmslow, the UK headquarters with their talented workforce spanning 68 territories and 25+ nationalities.

This business specializes in Operations, Sales, Marketing, Customer Services, and Event Production; all aligned with their mission and providing an exciting and purposeful place to work!

What you will be doing as a Spanish Customer Service Representative?

1. Based in the UK Headquarters, Wilmslow, you will be supporting the Hospitality operation for a major international club football event - hosted in the USA.
2. Manage customer enquiries via email, live chat, and telephone, ensuring customers are advised on relevant Policies and Regulations.
3. Support the Customer Service Team to ensure the timely delivery of the Official Hospitality Programme.
4. Drafting and translation (where applicable) of internal documents or external communications.
5. Data input using Microsoft packages, Salesforce CRM, and bespoke internal systems.
6. Other administration tasks as required by the Customer Service Team Leader.
7. Assist in the preparation of CRM communications, standardised customer responses, Frequently Asked Questions catalogue, and other written informative documents.
8. Compliance with any applicable company ISO requirements.

What do you require for the role of Spanish Customer Service Representative?

1. Professional customer service experience able to deal with customers both face to face and remotely.
2. Fluent to business standard in both English and Spanish.
3. Excellent telephone manner.
4. Self-motivated, conscientious.
5. Courteous and pleasant disposition.
6. Organisational, problem-solving, and time management skills.
7. Able to work under pressure and to strict deadlines, with a flexible approach to working hours - due to the nature of the business being events and hospitality we need a can-do approach to work.
8. Knowledge of the main Microsoft Office tools (Outlook, Word, Excel, and PowerPoint), and able to quickly learn bespoke applications and tools.
9. Knowledge of Salesforce CRM would be an advantage.

What you will love about the role of Spanish Customer Service Representative?

1. Salary up to GBP 27,000 dependent on experience.
2. Working hours are 09:00 - 18:00 or 08:00 - 17:00 Monday-Friday.
3. 25 Days Holidays + Bank Holidays.
4. 18-month fixed term contract.
5. Life insurance.
6. Pension contribution.
7. On site parking.
8. 1 day a week working from home once up and running in your role.
9. Potential for international travel and attending sporting events.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.