Spanish and Italian speaking Technical Support

Spanish and Italian speaking Technical Support

Location: Rugby

Salary: up to £35,000 per annum

Ref: 5456I

Company Profile:
A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.

Main Duties:

1. Deliver confident and effective first-line technical support to international clients.
2. Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome.
3. Troubleshoot hardware issues.
4. Escalate calls with advanced technical queries to the appropriate team.
5. Arrange for the replacement of faulty hardware to be delivered to the customer.
6. Schedule site visits with the field service team.
7. Provide exceptional customer service.

Candidate's Profile:

1. Fluent in Spanish and Italian (written and spoken).
2. Customer service experience desirable.
3. Problem-solving and excellent communication skills.
4. IT literate and computer savvy.
5. Pro-active, confident and dynamic personality.