Spa Front of House Manager

Leisure People; Cirencester; On-site; GBP 38,000; Full time

Job description

SPA FRONT OF HOUSE MANAGER Luxury boutique hotel Spa in the Cotswolds £38,000 OTE

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality?

We're looking for a Spa Front of House Manager to oversee our front-of-house operations, ensuring a seamless and welcoming experience for our guests.

If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we'd love to hear from you!

Our client is a small, eclectic group of luxury hotels, restaurants & spas, situated in the beautiful Cotswold's. With a strong family feel, the company culture runs throughout each of their venues, each with their own unique character.

Nestled within the grounds of this beautiful property is our award-winning Spa, a state-of-the-art gym & fitness sanctuary for ultimate wellbeing.

If you're deeply passionate about the world of wellbeing and seek to be a valued member of a dedicated team that prioritizes your wellbeing and work-life harmony.

Together, we'll inspire others to embark on journeys towards greater beauty, wellness, and happiness.

The Role:

1. Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
2. Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
3. Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
4. VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
5. Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
6. Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members.
7. Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met.
8. Facility Maintenance: Ensure that the spa's public spaces are well-maintained, tidy, and spotless at all times.
9. Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
10. Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
11. Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
12. Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
13. Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
14. Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required.
15. Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
16. Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.

Skills:

• Proven experience in a managerial role preferably within a spa or hospitality setting.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to handle complaints and resolve issues effectively.
• Proficiency in scheduling software.
• Flexibility to work varied shifts, including evenings and weekends.

The Package:

• Great basic salary of up to £35,000.
• OTE of £38,000.
• 28 days holiday per annum, including bank holidays.
• Additional day off for your Birthday.
• Extra holiday day awarded annually up to first 5 years.
• Service charge and tips.
• Meals on duty.
• Free on-site parking.
• 50% discount on food in the restaurants across all sites.
• £50 bed & breakfast stays at the hotels in the collection.
• 15% discount on Spa retail.
• 20% discount on Spa treatments.
• Staff Gym Membership.
• Discounted family and friend stays.
• Annual appraisal.
• Staff Uniform.
• Staff Accommodation (subject to availability).
• Discount on other Pride of Britain hotels.
• Refer a friend scheme (£500 bonus).
• Available 24/7 with practical advice and support through employee assistance programme.
• Take home goods.
• Rewards and benefits platform.
• Charity Events.
• Paid volunteering days.
• Online fitness and wellbeing platform.
• Pension Scheme.
• Enhanced Maternity & Paternity pay & Adoption pay.
• Cycle to work scheme.

We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Interviews available immediately