Spa/Beauty Therapist

Location: United Kingdom : South East England

Town/City: Sunningdale

Company Values

Passion: We love what we do. We are determined to deliver our best, every day.

Personality: We are each unique and extraordinary. We encourage personalities to shine.

Respect: We respect and celebrate our differences. They add new brilliance to our culture.

Working Together: With shared vision, trust, and network of support we become unstoppable.

Creativity: We approach each day with creative curiosity to add new delights to our guests’ experience on every level.

Position Overview

• Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified.
• Provide all guests with Home Care advice with a focus on product recommendation.

Essential Functions & Physical Requirements

(Please note “Guest” includes male and female resident guests, members, Spa Day guests, and external treatment clients)

• To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, makeup (compulsory) in line with Spa standards.
• Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
• Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
• Respect guest’s privacy and confidentiality at all times.
• Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
• Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
• Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite, and preparation room. Perform cleaning duties as when required.
• Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
• Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
• Assist with stock taking when required.
• Attend treatment and product training courses as required.
• Participate in team meetings.
• Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
• Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
• Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
• Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
• Be conversant with hotel policies regarding health and safety, fire, and security.
• Assist with receptionist and spa attendant duties when required.

Qualifications & Desirables

• Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent.
• Ideally a qualification in deep tissue massage.
• Excellent presentation standards.

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