SoMe and Community Management Lead, London

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SoMe and Community Management Lead, London

Client:

Tencent

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3c5583e1f914

Job Views:

81

Posted:

22.02.2025

Job Description:

Responsibilities:

Tencent Games was established in 2003. We are a leading global platform for game development, operations and publishing, and the largest online game community in China.

Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experience for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends are some of our most popular titles around the world.

Meanwhile, we actively promote the development of the esports industry, work with global partners to build an open, collaborative and symbiotic industrial ecology, and create high-quality digital life experiences for players.

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

Key Responsibilities:

1. Lead a team of SoMe and Community Managers spread across our portfolio of projects, ensuring appropriate resources and support for each project and language.
2. Design and implement regional Community Strategies, creating unique optimizations based on unique cultural and linguistic factors.
3. Own Community reporting, helping tell the story of both overall community efforts and individual campaigns.
4. Gather player feedback and provide rich reporting on player sentiment.
5. Improve user engagement through different channels and platforms.
6. Work closely with both regional and international partners to satisfy internal stakeholder needs and create holistic campaigns in support of partner efforts.
7. Work closely with product and marketing teams to improve community and country insights.

Requirements:

Qualifications:

1. Bachelor's degree and above. Native English speaker.
2. More than 8 years of community management and operations experience for a digital entertainment brand, ideally in the video game sector.
3. Mature and professional team management and leadership.
4. Good understanding of WEU market trends, knowledge of the pop-culture/entertainment/internet market in France to build relevant, local content.
5. Experience running branded campaigns on major content platforms, especially YouTube and TikTok. You will also be in charge of program deployment on platforms like Discord and Twitch.
6. A real passion for the games industry with genuine interest and knowledge in the mobile games market and ideally a passion for competitive gaming. You will be the voice of our game to the players in your markets, so some experience of speaking at public events is required along with the ability to empathize with the varied needs of different player types.
7. Able to communicate and work closely with the Western European team, adapt to different time zones, and respond to team requests in a timely manner.
8. High levels of initiative, energy, ownership, and urgency.
9. Valid passport and ability to travel as required.

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