Solutions Expert

ClearScore; Manchester; Hybrid; GBP 28,000 - 40,000

Job description

• Hybrid: 3 days in the office and 2 day from home
• Salary: An OTE of £35k - £40k (basic salary of up to £28k + bonus)

Join us at this exciting time of growth as the ClearScore Group expands following our recent acquisition of Aro, creating new opportunities for innovation and success!

We are seeking a talented and motivated Solutions Xperts to join our highly skilled team. As a Customer Solutions Representative, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for providing information on unsecured loan products, guiding customers through the application process, and ensuring a best-in-class experience. This is a unique opportunity to join an industry leading financial brokerage. Aro are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally.

You will be part of a very successful team within the ClearScore Group with a clear strategy for success and growth.

What you’ll be doing:

• Contact a fully qualified portfolio of fact find leads, that have been generated through our online unsecured journey.
• Assessing customers' applications and delivering high-quality recommendations tailored to customer needs and circumstances in accordance with the Aro’s Compliance Procedures.
• Provide expert advice on unsecured loan options to our customers, utilising Aro's distinctive in-house software.
• Keep up to date with industry regulations and lender criteria to provide informed guidance to customers.
• Build and maintain strong relationships with customers to understand their financial needs and provide tailored loan solutions.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of advisors to support our customers' applications.
• Play a key role in Aro’s continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes where appropriate and be willing to put these into practice.

What we expect from you:

• Previous experience in sales, preferably in the financial services industry. Experience in selling unsecured loans is advantageous but not mandatory.
• A performance-driven mindset, taking accountability for targets that drive the right outcomes for our customers whilst taking our business forward.
• You’ll provide a best-in-class customer experience, going over and above each time, ensuring their satisfaction and fostering long-term loyalty.
• You’ll be busy, so you’ll need to be organised, managing multiple customers in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with strong analytical and problem-solving abilities.
• Flexibility and willingness to work shifts in order to meet the evolving needs of our customers.

What we offer:

• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you.

We look forward to reviewing your application!

At Aro we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

As part of any recruitment process, Aro collects and processes personal data relating to job applicants. Aro is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Please visit our Data Privacy Statement.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

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