Solutions Engineer

Teya; London; On-site; GBP 40,000 - 80,000

Job description

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

We're seeking a Solutions Engineer to join our team and serve as a technical bridge between our platform and our clients, so that small businesses can easily integrate with our ECommerce solutions and get set up for success fast. This mid-level position focuses on ensuring successful customer integrations and providing expert technical guidance throughout the customer journey. Your mission is to make integration with Teya such a great experience that we earn their confidence and loyalty before they even start transacting, and to drive any changes needed to make sure that experience keeps getting better and easier over time.

Key Responsibilities

1. Partner with clients to understand their technical requirements and guide them through successful platform integration
2. Provide technical consultation and troubleshooting support for API implementations
3. Create and maintain technical documentation, integration guides, and training materials
4. Analyze customer integration issues and collaborate with internal teams to resolve complex problems
5. Conduct technical discovery sessions and solution design workshops with customers and partners
6. Monitor and optimize customer implementations to ensure best practices are followed
7. Act as a technical escalation point for complex customer queries
8. Contribute to the improvement of integration processes and developer experience

Qualifications

Required Qualifications

1. 3-5 years of experience in a technical customer-facing role
2. Strong understanding of REST APIs, web services, and integration patterns
3. Experience reading and understanding code in common programming languages (e.g., Python, Java, JavaScript)
4. Solid knowledge of payment processing systems and ecommerce platforms
5. Excellent problem-solving and analytical skills
6. Strong communication skills with ability to explain technical concepts to various audiences
7. Experience with technical documentation and content creation

Preferred Qualifications

1. Previous experience in fintech, payments, or ecommerce industries
2. Familiarity with modern ecommerce platforms (e.g., Shopify, WooCommerce, Magento)
3. Understanding of payment security standards and compliance (PCI DSS)
4. Experience with webhook implementations and API authentication methods
5. Knowledge of SQL for basic data analysis
6. Background in pre-sales engineering or technical consulting

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
• Cycle-to-Work Scheme;
• Health and Life Insurance;
• Pension Scheme;
• 25 days of Annual Leave (+ Bank Holidays);
• Office snacks every day;
• Friendly, comfortable and informal office environment in Central London.