Solutions Consulting Manager - Customer Services Technology, null

Social network you want to login/join with:

Solutions Consulting Manager - Customer Services Technology

Client:

Pegasystems

Location:

United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

101e8600c644

Job Views:

8

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Meet Our Team:

As a key contributor to the Pega Customer Service Specialist SC team, you will collaborate with product managers, engineering, marketing, business officers, professional services and other groups to ensure the successful execution of sales strategy. As a member of the team, a key operational goal is to share your customer service knowledge with the field sales teams and scale yourself. Our solutions consultants are technically savvy and customer centric!

Picture Yourself at Pega:

You will partner with the Customer Service Business Unit to build and execute the growth strategy for the Customer Service business in EMEA. As well as supporting & driving Customer Services deals & client engagements directly, you will lead a specialist team of Solutions Consultants to achieve the growth strategy and be a recognised thought leader in the Customer Service domain.

Your vision, ambition and executive leadership will be critical to the GTM organisation as we continue to rapidly expand the business.

What You'll Do at Pega:

Technical Sales Strategy and Execution

• Be a recognized thought leader and domain expert in Customer Service/Experience (CX) and Pega’s Customer Service solution, with a track record of excellent presentations, workshops and event speaking.
• Develop and execute pipeline generation and business development initiatives in collaboration with the Customer Service Business Unit and teams in the field.
• Coach, lead and participate with the team in the discovery, qualification and development of best practice technical and business solutions that drive the discovery of new Customer Service workflows and deliver business value for Pega’s clients.
• Proactively support the delivery of excellent story-driven presentations and demos through coaching, inspection, and sharing best practice to “raise the bar”.
• Engage and develop relationships with client, partner and account team executives in target accounts, to ensure adoption of Pega’s solutions and client health.
• Lead the Customer Service franchise in EMEA, in collaboration with Specialist and Core SC leadership peers in other geos.
• Build proactive and close relationships with the Customer Service Business Unit leadership team to inform strategy and drive execution.
• Drive and support the innovation and adoption of initiatives, reusable assets, selling programs, enablement, etc. to scale the success of the Customer Service business, and ensure excellent knowledge and execution by the field, partners and customers.
• Oversee the Solutions Consultants to ensure accurate planning and coordination of all requests for resources from the core field sales and SC teams to ensure a balanced workload across the team.

Who You Are:

• A technical strategist, innovator and entrepreneur, able to come with fresh ideas, develop and execute them to scale the business in alignment to the broader Customer Service strategy and commercial goals.
• An accomplished leader, coach, and developer of Solution Consulting teams.
• A recognised, technically astute, expert in Customer Service and ideally, Pega’s platform or related technologies.
• You enjoy being hands on in the field, coaching and leading by example to secure results on critical engagements.
• A proactive internal relationship builder, collaborator, and figurehead for the Customer Service business.

What You've Accomplished:

• Led 7 figure Enterprise sales engagements from an SC perspective.
• Demonstrated leadership and initiative to build scale, and driven growth within a growing software solutions business.
• Had experience of leading teams and doing business in a diverse number of countries and cultures, preferably across EMEA.
• Strong proficiency in English and the local language of your region.
• Experience in a highly innovative Solution Consulting team in a high-growth organization.