Solution Designer

Syntax Consultancy Ltd; Reading; Hybrid; GBP 100,000 - 125,000; Full time

Job description

Solution Designer (BSS / Telecoms)
6 months Contract
Reading Hybrid
£350 per day Outside IR35

We are looking for an experienced BSS End-to-End Solution Designer to join our dynamic team in the telecommunications industry. Hybrid working with 2-3 days a week working on-site in Reading and London interchangeably.

A chance to work with an established global Digital, IT and Network Services Consultancy. A strong background in interface design and system integration is essential for this role.

Key skills and experience:

• The ideal candidate will have expertise in telecom processes and technologies, focusing on integrating Salesforce, ServiceNow, and CSG solutions to optimize service delivery and operational efficiency.
• Solution Design: Develop comprehensive E2E solution designs that align with business requirements and enhance customer experience.
• Integration Expertise: Design and implement integration strategies between Salesforce, ServiceNow, and CSG systems to streamline processes and improve data flow.
• Interface Design: Ensure seamless system interaction through effective interface designs.
• Technical Leadership: Provide technical guidance throughout solution implementation.
• Stakeholder Engagement: Work closely with cross-functional teams, including sales, customer service, and IT, to align solutions with business objectives.
• Desirable: Knowledge of Test & Diagnostics applications.

Required:

• Mandatory BSS Applications Knowledge: CRM, Product Catalog, Order Orchestration, Billing, Enterprise Reporting, Service Assurance. Preferred: Salesforce, CSG, ServiceNow.
• Fibre Access Network Expertise: Strong understanding of network nodes, topologies, and functionality.
• Telecom Strategy & IT Process Improvement: Ability to assess and enhance internal functions, systems, and business strategies to support future growth.
• Architecture Best Practices: Experience with telecom IT architecture, methodologies, functions, and data mapping.
• Technical Skills: TMForum Open APIs, Frameworx, Microservices, UML, REST/Webservices, JSON, Agile Development.