Solution Architect

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. Using a lean, human-centered, and rapid prototyping approach, we co-innovate a shared vision of how ServiceNow can empower their future. The Studio operates in a cross-functional team model, bringing together Service Design Strategists, Developers, and Architects who apply Design Thinking in the pre-sales motion. By embracing our "Lean Innovation" methodology, the Studio taps into the diverse expertise of each team member, blending the needs of users with emerging technologies and the full potential of ServiceNow to reimagine our customers' futures.

Our Team is seeking a curious and collaborative Solution Architect who is a customer-facing ServiceNow expert and a future-thinking Gen AI and emergent technologist. In this role, you will drive innovative solutions, supporting customers to co-innovate a vision to fuel their digital transformation. This position requires a blend of business acumen and technical expertise, including the ability to architect and develop curated solutions on the Now Platform. You will collaborate closely with developers and designers to craft and co-present tailored solutions to customers. The ideal candidate can articulate strategic vision and business value to both technical and non-technical stakeholders, including executives and frontline teams.

As a Solution Architect, you will collaborate with the sales, solution consulting, and ServiceNow partner teams to drive customer success in the transition to implementation through thought leadership and onboarding them to the solution. With a consultative approach, you will build trust by designing outcome-driven solutions that align with customers' business goals. You will also demonstrate and prototype platform capabilities, identifying key requirements to create innovative solutions for specific customer needs.

This role provides an opportunity to co-innovate with customers on their most meaningful challenges. You will be going both wide and deep on solutions to push the boundaries for our customers and ServiceNow. If you are passionate about innovation, obsessed with AI and emerging technologies, and thrive in collaborative, fast-paced environments, we want to hear from you!

What you get to do in this role:

1. Work directly with customers to co-innovate solutions that push both the customer’s and ServiceNow’s boundaries using our lean co-innovation approach.
2. Autonomy to collaborate with WDS team, customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customer's business challenges.
3. Co-deliver design thinking workshops with customers and account teams, engaging participants ranging from end-users to C-level, to drive innovation, ideation, co-creation, and solution validation on the Now Platform.
4. Work in a lean cross-functional delivery team to architect and develop viable, innovative solutions by leveraging the power of the Platform, utilizing the ServiceNow ecosystem, and exploring advancements in the AI and emergent technical landscape.
5. Collaborate with the customer and strategic implementation partners to build a blueprint that explains how to execute upon the solution.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 4+ years of experience as a ServiceNow architect, implementer or strategic platform owner, designing and delivering complex solutions on the ServiceNow platform.
• Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes.
• Ability to quickly understand emergent / new technology through instruction and self-training.
• Strong people skills, including active listening, reading the room, coaching and communicating to technical and non-technical roles.
• Strong synthesis and written communication skills.
• Excellent time and project management skills – The squad has full autonomy to drive a successful engagement in the allotted time frame set forth with the customer and account team.
• Experience with presenting to diverse audiences from executive-level to platform owners and end-users.
• Fluency in how to leverage third party integrations in order to design solutions that take advantage of our customers strategic platforms.
• Solid understanding of current technology.

Expected Travel: 25-30%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.