Software Implementor

GK Recruitment; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job description

Are you someone who likes software functionality projects?

Do you like solving customer problems?

Do you like training users on Software?

We are seeking individuals with the right aptitude and attitude, who can be trained on the company's product and functionality.

Position Purpose:

As the Software Functional Consultant, you will be involved in the entire customer project lifecycle, from the initial inquiry/qualification process, through software demonstration and gap analysis, to the final project delivery. This includes engaging in customer software requirement gathering, overseeing software implementation, providing ongoing customer support, and delivering user training.

The Company provides asset management and inspection systems to the lifting sector of the Construction Industry. It also offers facilities the ability to automate the reporting of inspections, maintenance, and repairs, as well as safety management and risk assessment solutions.

Due to rapid business growth, the recruitment strategy is now focused on local candidates who have software user-functionality experience, including demonstration and/or training backgrounds. These candidates should already understand business processes, software, and how users interact with software functionality.

Key Responsibilities:

1. Customer Requirement Gathering:
   Attend customer requirement-gathering meetings to understand business needs and identify opportunities where ERP functionality can be integrated into their business processes.
   Conduct thorough needs analysis with customers to gather detailed requirements for the software.
2. Software Implementation:
   Assemble a tailored software solution, including creating presentations and models that customers can assess and test based on their requirements.
   Oversee the software implementation process, coordinating with the software development team to ensure that solutions align with the agreed specifications and timelines.
   Build and manage a Project Initiation Document (PIG) and secure customer commitment to the implementation plan.
3. Customer Support:
   Provide ongoing support to customers during and after the software implementation, troubleshooting and resolving any issues or concerns.
   Continuously manage customer expectations, ensuring that the project remains on time, within scope, and on budget.
   Follow up with customers regularly, especially after the implementation phase, to ensure they are satisfied and to address any post-implementation issues.
4. Training Delivery:
   Design and deliver training programmes, either individually or in a group setting, to ensure customers are fully equipped to use the system effectively.
   Conduct training needs assessments and adjust delivery methods to fit the customer's learning preferences.
5. Project and Gap Analysis:
   Conduct comprehensive gap analyses between the current business processes and the software solution, identifying areas for improvement.
   Collaborate with the software development team to ensure that all identified gaps are addressed during the development cycle, including testing, QA, and UAT.
6. Collaboration with Key Stakeholders:
   Build and maintain strong working relationships with internal teams, including directors, customer stakeholders, software development, and quality assurance teams.
7. Ongoing Development:
   Participate in regular performance reviews, setting personal development goals and objectives for career growth within the company.

Required Skills and Experience:

1. Proven knowledge and experience in software functionality and implementation.
2. Experience in software demonstration, training delivery, or customer-facing roles.
3. Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently.
4. A clear understanding of business processes and how to apply software solutions to enhance operational efficiency.
5. Excellent communication skills, with the ability to gather, document, and present customer requirements clearly.
6. Able to manage multiple projects simultaneously while keeping stakeholders informed of progress.
7. Willingness to travel to customer sites as needed.

Desirable Skills:

1. Experience with software systems and understanding of business process integration.

Key Interfaces (Internally and Externally):

Director, Customer Stakeholder, Software Development, Quality Assurance

Knowledge, Skills, and Personality Traits:

1. Customer-facing, excellent communicator.
2. Strong analytical and problem-solving skills.
3. Report writing and organisational abilities.
4. Proactive, organised, and able to manage time effectively.

What You Can Expect:

1. Starting salary of £25k to £35k, based on ability, skills, and experience.
2. Monday to Friday (9 am - 5 pm).
3. 25 days holiday + bank holidays.
4. Pension scheme.
5. Discretionary company bonus.
6. Inclusive team environment with opportunities for involvement and development.
7. Career growth within a successful, expanding business.