Software Development Manager – CI 360 Analytics

Manager, Customer Intelligence - Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and a world-class employee experience, you'll find it here.

About the job

As a complete SaaS solution, SAS Customer Intelligence 360 is a multichannel marketing hub that takes marketers beyond a traditional customer data platform with market-leading advanced audience creation, targeting, and activation.

The Customer Intelligence team is looking for a manager who will be responsible for the management and prioritization of Customer Analytics software development projects and resources to ensure the achievement of department, division, and corporate objectives.

As a Manager, Customer Intelligence, you will:

• Organize, develop, prioritize, and assign resources to deliver high quality, testable, and scalable software solutions within established timelines, while adhering to R&D best practices and processes.
• Lead development project designs and enforce technical standards to ensure solutions execute correctly across various supported environments (i.e., browsers, devices, operating systems).
• Proactively lead and solicit the involvement of other project stakeholders (e.g., managers, developers, user interface and visual designers, product managers) to ensure implementation satisfies functional requirements and is consistent with established R&D standards.
• Manage and lead project scoping and scheduling; track progress of individual tasks and alert executive management and stakeholders of concerns meeting schedules, while following established R&D standards.
• Manage product quality standards by ensuring functional, unit, and performance testing is comprehensive and thorough; work closely with development and testing teams to verify test plans. Organize, prioritize, and assign resources to implement and resolve code changes related to enhancements, redesigns, and/or bug fixes.
• Maintain accountability for the entire life cycle of the code including support for both internal and external consumers.
• Ensure the veracity of design and technical documentation to satisfy both internal and external consumers.
• Contribute to product or project direction through collaboration with Product Management, Marketing, Sales, Customers, and others within SAS.
• Provide technical leadership as appropriate for projects and to the team through mentoring, training, and managing the activities of the team.
• Manage all aspects of the department including teamwork, performance management, feedback, and professional growth through collaboration with SAS human resources, SAS education, and executive leadership.

Additional Responsibilities

• Responsible for tactical management of Customer Analytics functional area of Customer Intelligence 360 Solution.
• Work with senior management to develop, prioritize, and assign project objectives and responsibilities to individual resources.
• Mentor, train, and manage the daily activities of the team.
• May collaborate with product marketing, management, and others to refine product/project direction.
• Engage with upper management in major decisions and complex issues.

Required qualifications

• Strong knowledge in data analysis, building analytical and/or machine learning models.
• Master’s degree in fields that include strong coverage of applied mathematics and statistics, computer science, engineering, or related fields.
• Eight years of total experience including programming, testing, and leadership.
• Equivalent combination of related education, training, and experience may be considered in place of the above qualifications.
• Strong working knowledge of Python and/or Base SAS.
• Strong interpersonal, verbal and written communication, organizational, and problem-solving skills.
• Ability to lead, manage, and communicate goals to employees.
• Ability to develop creative solutions to complex problems.
• Ability to lead projects and adapt to changing priorities and deadlines.
• Strong working knowledge of SAS products and their applications.
• Right to work in the UK.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred qualifications

• Experience with Java, microservices architecture, CI/CD, Kafka, Docker, Kubernetes, and related development tools, procedures, and methodologies.
• Experience with AWS or Azure or other cloud-based systems.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.