Social Media Manager

Job Title: Social Media Manager

Job Description:

Introduction

Our Social Media and Community Management team works with a broad range of big-name brands. Whether partnering with major broadcasters, charities, drinks brands or jewellery makers, our remit is to help our clients manage their organic social channels, encompassing trust & safety, content management and platform/tech management. We work closely with other dentsu teams and external agencies, including Paid Social, Strategy, Creative and Insights.

Our Social Media Managers manage the day-to-day operations of our clients’ social media channels and communities. The SMM team ensure that our clients’ channels are managed to the highest possible standards, whilst providing support and guidance for our moderation and engagement teams. They are the vital central pivot between client, community, and moderation team.

Purpose of the Role

As someone who keeps on top of all the latest trends, you will be passionate about social media. You will naturally champion the work we do within dentsu, as well as being a reliable source of knowledge and support for our clients. We work in a fast-paced environment, so you will have a proven ability to be proactive and adaptable. You may occasionally be required to make yourself available outside of office hours to help manage any challenges.

Key Responsibilities

1. The set up and implementation of social media management projects with the moderation, engagement, and outreach teams.
2. Leading and QA of project teams delivering moderation, engagement and outreach across social media platforms on all major social media channels and in bespoke communities.
3. Overseeing a range of projects with responsibility for liaising with client teams as the eyes and ears of their brand on social.
4. Providing feedback and insight on audience interaction, as well as input into content creation process and content planning.
5. Management of content calendars and publishing schedules, as well as guiding clients on publishing best practice across all major platforms.
6. Regularly presenting in, and sometimes leading client status meetings.

What you’ll bring

1. Experience of managing and hosting social media channels for brands, creating platform reports and managing teams is essential, as is a working knowledge of social media tools and Meta business suite.
2. Experience of the technical aspects of running pages on social media platforms including Facebook, Instagram, YouTube, TikTok and X/Twitter is also crucial.
3. You will need to demonstrate knowledge of online moderation including trust and safety, safeguarding and escalation, as well as designing, setting and maintaining team processes.
4. You will also have a keen understanding of how brands leverage engagement, outreach and tone of voice to grow their channels.
5. Experience of extracting and interpreting data from social platforms and 3rd party tools to generate actionable insight will be advantageous.

What we offer

This is a permanent role. The team is based from our London office on a hybrid working basis. As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs which includes:

1. Competitive Salary
2. Company-provided Medical Healthcare
3. Generous Pension provisions
4. Health and Wellness benefits
5. Volunteering days
6. Life Assurance
7. Working in diverse teams where you can make a real impact.
8. Exciting and rewarding environment.
9. Varied work across industries.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.