Social Media Manager

SWIFT; London; On-site; GBP 40,000 - 80,000; Full time

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

A three year degree or equivalent.

Experience

At least 5-7 years of experience in corporate/marketing communications environment, of which 2 years as communications specialist.

Key Responsibilities

1. Provide communications consultancy and/or plans and execute the communication strategies for key customers in line with communications strategy and policies.
2. Produce, launch and ensure the effective use of communication tools and materials, e.g. publications, presentations, promotions, etc.
3. Prepare, implement and follow up corporate communication projects and action plans of medium complexity for specific customers within agreed budget, time and service level.
4. Work with management, other specialists, suppliers, media/PR agencies, etc. in order to prepare, plan and implement actions.
5. Work for internal/external customers to become expert in the subject matter. Keep abreast with business evolution, trends and technology in the market.
6. Draft, write and revise required texts and ensure review for accuracy and approval by internal customers.

Competency Profile

1. Takes Accountability for Delivering Results
   Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
2. Demonstrates Operational Excellence
   Sets clear standards for quality of work; adheres to/encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
3. Expands Knowledge
   Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
4. Business Understanding and Commercial Sense
   Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
5. Builds and Reinforces Customer Relationships
   Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
6. Leads with a Team Focus
   Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.
7. Communicates Effectively
   Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What we offer

We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.