Social Media Communications Associate

Please note that this role will close at 00:01 on Monday 13 January, and therefore we advise getting your application in no later than midnight on Sunday 12 January.

Fixed Term Contract– 12 Months

How to Apply

Please submit a copy of your CV, and a cover letter of no more than 2 pages in length outlining your interest in the role and how you meet the essential skills, knowledge and experience listed below.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

About the Team

This is a role working across two teams. It is based within Ofcom’s friendly and expert Communications team – previously judged by PR Week as the best place to work in-house in the UK. The role also involves working closely with other teams, primarily Ofcom’s new Online Safety Supervision team.

Purpose of the Role

We are looking for a B2B Digital Communications Associate to join the team at Ofcom on a fixed term contract basis for 12 months.

Ofcom’s Online Safety Group works to ensure UK citizens live a safer life online, putting in place world-leading regulation to help make services safer for adults and children.

The Supervision Team sits within the Online Safety Group and its role is to manage Ofcom’s relationships with regulated services. Our Team provides close, structured engagement with many of the world’s best-known social media, search and entertainment sites and apps, as well as smaller services.

Clear communications to these companies about what their new online safety responsibilities are, what action they need to take and by when, are crucial. We are looking for an expert communicator to help us deliver this.

The sectors Ofcom regulates are evolving fast, making this an exciting time to join our team. And the role is flexible: we are open to either full-time or part-time candidates, and we offer hybrid working tied to a choice of offices in London, Edinburgh, Cardiff, Belfast, or Manchester.

Your key responsibilities

Using your expertise in B2B communications, you will help us build awareness of the new online safety rules among services in scope of the Act. You will work closely with our communications and online safety teams to deliver this work.

1. Develop an understanding of our main B2B audiences for online safety, their needs and the barriers they face, to help Ofcom identify opportunities to reach them.
2. Act as a point of connection between Ofcom's communications and online safety colleagues, and an external agency.
3. Working with the agency to source relevant content opportunities and develop content aimed at online services.
4. Work in partnership with the agency to manage the logistics of our B2B campaign work - ensuring content is developed, approved and delivered as planned.
5. Support delivery of a range of industry-targeted activities to educate services about the steps they need to take to comply with new regulations - including events, social media and written content.
6. Translate complex information into simple and effective content for digital channels.
7. Work effectively with a range of colleagues with expertise in communications, online safety, and behavioural insight.
8. Develop and foster online expertise across Ofcom’s online safety programme and keep across online trends and technological developments.

The skills, knowledge and experience you will need for success

Job based skills:

1. Excellent writing skills, with the ability to edit and bring to life complex content to make it accessible to a wide range of audiences.
2. Expertise in delivering paid and organic content across social media platforms, with a particular understanding of LinkedIn.
3. Ability to evaluate the effectiveness of digital communications, with an understanding of analytics and how these can be used to improve performance.
4. Creative skills - the ability to create simple graphics or video for social, or willingness to learn.
5. Great organisational skills, including experience of planning and prioritising your own workload.
6. Excellent collaboration and interpersonal skills, including the ability to represent your team in meetings with stakeholders.

Grade based skills:

1. Articulating Ideas: You’ll have excellent written and oral communication skills, including the ability to get complex information across clearly and concisely.
2. Forming Relationships: You’ll have experience of reaching out to build collaborative relationships with others, including more senior colleagues and external stakeholders.
3. Executing Plans: You’ll have an ability to juggle a diverse workload and respond to changing priorities.
4. Interest and/or knowledge of online safety regulation in the UK and beyond – and Ofcom’s mission to create a safer life online.
5. Experience working for a B2B communications agency.
6. Experience working in communications in the Technology sector.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidates returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team.