Social Media and Publicity Assistant

About The Role

In liaison with the Hotel Leadership Team, Marketing Coordinator and Content Creators, work collaboratively to plan, create and schedule marketing and publicity activities as well as social media across platforms. You will support key topics, offers and customer engagement initiatives for Partnership Hotels. Create and manage the regular membership emails which are sent out to 1000ks plus Partners, Members and local Community Members. Curate themes, and content to fit with the wider Partnership Hotel topics and use our social media channels to post regular content to promote and engage Partners to the Partnership Hotels proposition using software such as Mailchimp & Meta Suite. Creation of local digital assets (using Canva) such as menus, leaflets, and general hotel marketing materials for the Partnership Hotels collection. For both digital use and print. Including the design and development of engaging assets to be used across communication channels, working collaboratively to sign off assets using your proofreading skills. Manage and edit Zendesk and Partnerchoice when agreed using the central tone of voice. Website editing and basic understanding of website creation using popular online services. Some travel and occasional overnight stays are required.

• Salary - £26,600 - £36,500
• Contract type - This position is a Permanent contract.
• Working pattern - 37.5 hours per week, flexible hours with blended working from home and Odney. Occasional weekends and evenings required to capture events.
• Location - This role is based at our Odney Club, Cookham, with occasional travel required to other hotel locations.

Key Responsibilities

• Collaborate with the Partnership Hotels to support the delivery of marketing, publicity, business development, and customer engagement initiatives as well as operational collateral needed by a Partnership Hotel.
• Support the hotel's marketing and web-based media systems within brand guidelines.
• Focus on driving footfall through building relationships with the local community, customers, and stakeholders via local marketing.
• Collaborate with other Partners to support the delivery of guest service offers.
• Assist with projects, member and customer communication, newsletters, and mailshots, etc.
• Help to deliver business plans and overall strategy.
• Responsible for creating and ensuring that content is relevant, current, and up-to-date; to support the business plan and drive commercial benefits.
• Ensure all marketing, customer information, and engagement data comply with statutory and Partnership data control standards.
• Work with internal and external stakeholders.
• Organise and deliver membership email & communications, whilst being aware of the wider cross team plan.

Essential Skills/experience You’ll Need

• Excellent communication & presentation skills.
• Competent in social media, scheduling, photography and video creation/editing.
• Use of outbound email tools (e.g. Mailchimp), Social media platforms (e.g. Meta suite).
• Graphic design capabilities/eye for design - using Canva.
• Proof-reading skills.
• Team player - Able to work with a small team in a collaborative manner.
• Ability to communicate effectively with all stakeholders and work closely with the Hotels Marketing team.
• Experience in a marketing, communications, or digital media role, preferably in a hospitality setting.
• Able to work at events when required.
• Hold a marketing/business-related degree or equivalent qualification (marketing, communications, or digital media qualification).

Desirable Skills/experience You May Have

• Demonstrable experience of working with websites, product management and ownership (editing content, development, cms management).
• Knowledge of print production process.
• Creative thinking and ability to create concepts and design (e.g. Canva) & experience of working with industry software such as Adobe CS.
• Able to use a drone when required for a brief.

About Odney:

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.

The guests can stay in one of 5 beautiful houses on the site, or one of 4 Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.