Snr L+D Administrator-Compliance+Plan

Sanctuary Group; Worcester; Hybrid; GBP 28,000; Full time

Job description

Title: Snr L+D Administrator-Compliance+Plan

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Human Resources and Learning and Development

Operation: Sanctuary Group

Closing Date: 22/04/2025

Salary: £27,521 / year

Requisition: 224294

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Learning and Development Administrator - Compliance and Planning

Worcester based with a balance of home and office working

£27,521 per year

35 hours per week

Temporary position for up to 12 months

We have an opportunity for a Senior Learning and Development Administrator - Compliance and Planning to join our Learning and Development Administration team, based in Worcester.

Supporting the Learning Academy, the team sits within the Group HR services and provides high-quality learning opportunities throughout the organisation, supporting our employees to achieve their ambitions and enabling the Group to meet its business objectives.

Sanctuary is committed to nurturing the potential of our people, and as a Senior Administrator in our vibrant and friendly central learning and development administration team you will play a key role in creating a positive experience for all learners and providing a high level of administrative and planning support during the full lifecycle of training.

The team is made of up of ten staff and supports the Learning and Development managers and trainers from the initial planning of a new course through to the recording, reporting and evaluation of training, with a strong focus on improving and streamlining processes to offer the best possible service to the business.

The role will enable you to showcase your amazing organisational and administrative skills and work both independently and collaboratively as you will meet and communicate with people from across the whole Group. Learning and Development is an exciting area of the business and there will be opportunities to work on projects and support the delivery of business-critical training. The role would suit someone who enjoys working in a flexible and creative way and is keen to develop new skills within a supportive environment.

The main purpose of this role is to support the provision of an effective and compliant Learning and Development service to managers and colleagues in line with Group policy and aims. The role involves line management of up to two administrators, where you will support with team development and with the production of quality statistical information on training needs and delivery of learning and development programmes.

The role of Senior Learning and Development Administrator - Compliance and Planning will include:

• Deliver effective and efficient administrative and logistical planning processes to support classroom and virtual training delivery
• Provide managers and colleagues with clear guidance and advice in response to queries to ensure compliance with Group policy and relevant legislation
• Plan and coordinate cost effective learning and development activities across the Group
• Support with escalated queries and complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered
• Complete, maintain and monitor accurate employee records and the assignment of mandatory training to meet regulatory and statutory requirements

Skills and experiences:

• Proven experience of working in an administrative support or customer service role
• Proven experience of advising managers and colleagues on training related issues
• Some experience of coordinating training or events
• Proven experience of resolving problems
• Proficient user of Microsoft packages including Excel, Word, Outlook and Teams

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.