SME Account Relationship Manager

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Job Title: SME Account Relationship Manager

Division: Sales

Salary: £28,000-£30,000 per annum plus uncapped bonus scheme

Location: Head Office/ Hybrid

Hours: 37.5 hours per week: Monday - Friday

Who We Are

As an Ofsted Outstanding provider of apprenticeships within the IT, Tech, and Digital sector, we aim to make a difference to every learner and inspire them to succeed. Our mission drives everything we do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future.

Are you an enthusiastic and driven individual who can build long lasting relationships looking to move into a rewarding company within the exciting world of digital apprenticeships?

If this opportunity resonates with you, we want to hear from you!

What's The Job?

At Baltic Apprenticeships, client relationships are our top priority. We're looking for a dedicated and personable Account Manager to maintain and grow client accounts and serve as our main point of contact. Coming from either a background in recruitment, sales or customer service, the ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

You will join our SME Account Management Team, working with SME organisations to help them identify skill gaps and grow their teams. You will support the employer while their learner is on-programme with us. You will collaborate closely with our team of Coaches to assist with action plans and resolve any concerns they may have. As learners approach the completion of their programme, you will begin discussing the opportunity for them to progress onto a Level 4 Programme.

Role Responsibilities (include but not limited to):

1. Operate as the main point of contact for your assigned customer accounts.
2. Identify and generate new sales in your customer accounts, including progressions, upselling and cross-selling.
3. Coordinate with colleagues working on the same account to ensure the highest levels of service across each function.
4. Resolve any service or apprentice performance issues that may occur within your accounts.
5. Develop and maintain long-term relationships with accounts retaining the majority beyond existing service.
6. Maintain and improve account retention.
7. Communicate client needs and demands to SMT.
8. Forecast and track client account metrics.
9. Keep records of client transactions.

Essential Skills and Experience
• Natural relationship builder with integrity, reliability and maturity
• Self-motivated and able to thrive in a results-driven environment
• Ability to multitask and juggle several responsibilities simultaneously
• Ability to work effectively across teams in the wider business
• Excellent oral and written communication and strong negotiation skills
• Innovative problem solver and resilient to setbacks that may occur

Desirable Skills and Experience
• Previous experience in account management, recruitment, or sales role
• Previous experience in a vibrant and fast-paced environment

Our Benefits

• Fantastic progression opportunities - we look to reward internal success!
• Fun environment with exciting social events
• Early finish every Friday
• 25+ days annual leave
• Never work weekends or Bank Holidays
• Full office shutdown between Christmas and New Year's Day
• Additional Life Event holiday every year
• 2 Additional Well-Being Days off every year
• Free access to mental health support through SPILL
• Discounted gym membership