Smart Energy Engineer

Role OVO-View

Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE)

Team: Field Engineering & Support

Salary banding: £35,950

Experience: Fully Qualified Smart Energy Engineer

Working pattern: Full-Time

Reporting to: Smart Team Manager

Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.

This role in 3 words: Customer Centric, Specialist, Rewarding

Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.

We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.

This role in a nutshell:

• You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers and offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
• You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, ensuring fantastic customer service and energy efficiency.
• You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and customer support. The role also involves driving one of our EV vans for work purposes only.
• You must be able to communicate clearly and concisely, demonstrating sound decision-making skills. You will act as a problem solver, taking responsibility for your work and driving positive outcomes.

Your key outcomes will be:

• Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
• Engaging with our customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
• Continuing to develop with support and coaching from mentors and your Manager.
• Being responsible for the whole customer experience, ensuring you have the right materials stocked in your van and utilising strong technical skills to deliver exceptional service.
• Adapting working methods to install Smart metering systems in various customer environments, ensuring safety standards.
• Collaborating with peers and colleagues while being flexible and responsive to customer needs.
• Taking ownership to work on your own initiative, refreshing knowledge and skills to stay updated on all technical, customer, and procedural updates.
• Conducting risk assessments to ensure safety for yourself, the customer, and their property.
• Preferable experience on RTS/MRMM/THTC.

Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device

You’ll be a successful Smart Energy Engineer here at OVO if you…

• Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
• Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
• Hold a current full manual driving license (with up to 6 points), valid in the UK.
• Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
• Demonstrate key behaviours that align with our OVO values, including collaboration, creativity, and problem-solving.
• Value different perspectives, skills, and experiences, contributing to an inclusive working culture.
• Are comfortable talking to and helping our customers in their homes.
• Are great at multitasking and managing your time effectively.

Let’s talk about what’s in it for you:

We’ll pay you £35,950, with an on-target bonus of 15%. We offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health: Benefits include a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.

For your wellbeing: Benefits include gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.

For your lifestyle: Benefits include extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities.

For your home: Up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats, and EV chargers.

For your commute: Great deals on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.

For your Belonging: We have 8 Belonging Networks at OVO, where you can play a part in creating an inclusive and diverse workplace.

We’d be thrilled if you tick off all our boxes, yet we also believe it’s important we tick off all of yours. If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.