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Site Soft Services Manager

Guy's and St Thomas' NHS Foundation Trust

London

On-site

GBP 40,000 - 70,000

Full time

Yesterday
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Job summary

An established industry player is seeking a dynamic Site Soft Services Manager to oversee critical operational services at renowned hospitals. This role involves leading a skilled team to enhance patient experiences through high-quality food and housekeeping services. You will be instrumental in strategic planning, budget management, and ensuring compliance with operational standards. Join a forward-thinking organization dedicated to improving hospital environments and patient satisfaction. This position offers the chance to make a significant impact within a supportive and innovative team, ensuring the highest standards of service delivery in a vital healthcare setting.

Qualifications

  • Experience in managing diverse teams and complex operational services.
  • Ability to develop policies and procedures aligned with strategic direction.

Responsibilities

  • Lead and manage Patient Food and Housekeeping Services effectively.
  • Ensure operational plans meet quality and cost-effective service delivery.
  • Manage budgets and seek efficiencies in service provision.

Skills

Leadership
Operational Management
Budget Management
Facilities Management
Project Management

Education

Degree in Management or related field

Job description

Responsibilities

The Site Soft Services Manager post reports to the Head of Site Soft Services for St Thomas' and the Evelina London Children's Hospitals and is responsible for leading, directing, managing, and developing a range of services, including:

  • Patient Food Services
  • Housekeeping Services
The post holder will be responsible for the management of a diverse group of staff and professions, delivering highly complex operational services. You will join a dynamic and skilled team and will have the opportunity to build on the strengths of the current services. The post holder will be flexible to adapt to future changes to ensure the needs and objectives of the Trust are met.

St Thomas' Site Soft Services provides critical front-line operational services which have a fundamental role in supporting clinical activities within the Trust. Our focus is on providing a high quality hospital environment and experience for patients, achieved by setting new and improved standards and by fostering a strong overarching patient-focused approach.

  • Support the Head of Site Soft Services in providing strategic leadership and direction for Housekeeping and Patient Food Services, in St Thomas’ Soft Services to ensure the delivery of an effective, high quality and cost-effective service to Essentia sites including internal and external clients.
  • Agree annual service requirements with Head of Site Soft Services and Site General Manager for the provision of soft facilities management services to agreed delivery and operating standards.
  • Ensure operational plans and objectives are in place for all service teams and their services and ensure they are monitored and aligned to the appraisal process.
  • Lead the development, provision and operational management of Soft FM services to GSTT and Evelina London Children’s Hospital.
  • To undertake a range of specific projects, some of which will be complex in nature, to develop policies, systems and procedures which are compatible with the existing and strategic direction and have an impact Trust-wide.
  • Ensure staff structures are organised to achieve maximum effectiveness in delivering Essentia’s objectives.
  • Manage budgets and ensure expenditure and income is within the agreed financial plans and budget. Continually seek cost and quality efficiencies.
For further details / informal visits contact: Name: Eros Trevisan Job title: Site General manager Email address: Eros.trevisan@gstt.nhs.uk Telephone number: 07849310963
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