Site Service Technician - Norwich

Our client is an international company that supplies equipment and machinery at a client's factory in NORWICH. This role is based on the client site supporting the equipment to keep the factory running 24/7.

£32Kpa + £19Kpa shift allowance, 4 shift / 12 hour Rota.

• Supports the customer on a rotating shift pattern of four days 7am – 7pm; four days rest; four nights 7pm – 7am, four days rest, repeating.

Mission:
To be the front-line support for customer engagement on maintenance, knowledge, optimization, and performance of assigned equipment and ensure customers can utilize this equipment at the highest level of efficiency and uptime.

Position Summary:
The Site Service Technician is responsible for maintaining optimal performance and uptime of assigned equipment in a professional and customer-centric approach. This role must complete expert level training for assigned products and be able to perform onsite customer engagements including installation, troubleshooting, break-fix service, preventative maintenance, performance optimization, and standard operating procedure (SOP) operator training to ensure all equipment is operating at the highest level of performance upon service engagement completion.

Desired Requirements:

• High school / primary technical education required and associate level technical college degree or greater preferred.
• 1 to 3 years’ experience in a break-fix service environment preferred.
• Maintenance of a clear and safe driving record.