Site Payment Manager

Astellas Europe; United Kingdom; Hybrid; GBP 60,000 - 80,000

Job description

Site Payment Manager

About Astellas:

At Astellas, experience is coupled with a relentless challenger spirit. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. We combine the experience, expertise and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flow throughout our entire organisation. We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers. We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.

The Opportunity:

As the Site Payment Manager, you will oversee activities within the Global Site Payment function, supporting both early and late-stage Clinical Operations. You'll play a key part in contributing to project-level timelines by preparing performance reports during feasibility studies and throughout the lifecycle of site payments and study timelines. Additionally, you'll be responsible for ensuring clinical site payments are delivered promptly according to contractual timelines. This role may also include managing direct reports and overseeing contractors. You'll report to the Site Payment Lead and operate within the Clinical Operations function.

Hybrid Working:

At Astellas, we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.

Key Responsibilities:

• Managing the site payments to investigative sites within the Veeva Site Payment system, as well as supporting the day-to-day operations of site payment processing per established contractual agreements and objectives in compliance with applicable GCP / ICH guidelines, Financial Compliance, Financial Support Services and any other regulatory and/or compliance requirements.
• Handling and executing on functional specific material (e.g. site payments or related payment material) matters gained within a company within the pharmaceutical/biotechnology industry.
• Working to proactively identify and resolve payment issues that arise throughout the life of the study (study start up, conduct and close out) including management of site payment escalations.
• Overseeing site payment systems, standards and processes to ensure timely payment of the investigative sites (either via our vendors or internal payment via Veeva).
• Managing CRO resources necessary for study delivery, including quality check and oversight as required for relevant CRO outsourced activities related to site payments.

Essential Knowledge & Experience:

• Updated on payment status to Clinical Study teams and leadership.
• Supported the review or drafting of the guidance documentation(s) and training materials including business practice documentation (BPG) and other related training documentation.
• Involved in the development of related metrics for functional area, including measurement, and monitoring including recommendations to enhance performance of study start up, study execution and close out.
• Supported for capacity planning and site payment algorithms in order to adequately estimate resources required to support workload, including workload assignments as required.
• Fluent in both English and French (Business level proficiency).

Preferred Experience:

• Global experience gained within a CRO or pharmaceutical setting.
• Direct people management experience preferred.
• Strong ability to grasp regulatory and legal issues quickly, exhibit strong analytical problem solving and decision-making skills, exercise sound judgment and provide practical and constructive legal advice.
• Good understanding of the regulatory, legal and data privacy issues affecting the pharmaceutical industry, including GDPR as it relates to the core and country templates.
• Strong negotiation and communication skills (both oral and written). Ability to communicate legal issues in a clear and understandable manner.

Education:

• Bachelor’s Degree or equivalent relevant experience.

Additional Information:

• This is a permanent, full-time position.
• This position is based in the UK or France.
• This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our local office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.