Site Manager - Tower Bridge House

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Site Manager to manage a prominent facility in London.

In this role, you will hold a vital position in enforcing security and guaranteeing the well-being and protection of our clients’ staff, tenants and guests. Excellent communication skills and a passion for delivering exceptional customer service are all key for this position. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.

If this sounds like you, and you're ready to take the next step in your career, then apply now.

Position: Site Manager

Shift Pattern: Monday to Friday, days 45 hours per week

Location: London

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Engaging amicably with tenants and visitors, facilitating seamless liaisons, and addressing their needs adeptly
• Ensuring unwavering property protection through meticulous surveillance and reporting
• Management of all security staff on-site and carry out all related administrative tasks associated with this including appraisal/personal review, coaching, performance management, recruitment, training, and development
• Complete ownership for the site assignment instructions and standard operating procedures.
• Ensure the site is staffed at all times, by an organized, consistent, and effective rota, adhering to working time regulations to cover both planned and unplanned absences, rostering and record keeping including the continuation of all access control card operations when Security administration is absent.
• Work closely with the Client and Security team to drive the business
• Skillful management of CCTV Systems
• Supervising Security Operations
• Undertaking front-of-house duties to foster a hospitable and secure environment.
• Acting as a robust security deterrent, primed to manage any emergencies adeptly
• Swift identification and resolution of issues in congruence with their high-standard operating procedures
• Diligent maintenance and filing of pertinent documentation.
• Crafting comprehensive reports that encapsulate daily security activities with accuracy and foresight.

Must have experience and skills:

• Valid CCTV License
• Minimum 3 years of corporate managerial security experience
• Proven track record in a luxury service environment- financial institutions / High net-worth individuals
• A profound comprehension of premium customer service standards within a five-star setting.
• Outstanding communication skills fostering seamless interactions.
• Expansive knowledge of best-practice security standards and protocols
• An unwavering commitment to maintaining ethical practices and integrity.
• IT literate to an advanced level with the ability to work competently in multiple system applications.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision: We look after our people; our people look after our clients. We aim to retain and attract the very best of both.

Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.