Shropshire Rural Alliance PCN Cancer Care Coordinator

NHS; Shrewsbury; On-site; GBP 25,000 - 35,000; Part time

Job description

Shropshire Rural Alliance PCN Cancer Care Coordinator

This is an exciting opportunity to join our existing team of Care Coordinators within Shropshire Rural Alliance Primary Care Network (SRA PCN).

The position of Primary Care Network Cancer Care Coordinator is an essential role in improving the healthcare we provide to our patients. We are recruiting for 1 part-time post to work with existing practice and PCN teams to support early cancer diagnosis.

The Cancer Care Co-Ordinator is a non-clinical role and a service introduced into the PCN. The role supports patients from a key point of contact in a Primary Care setting following a referral into the 2-week suspected cancer pathway, at the point of diagnosis of cancer and beyond cancer treatments to ensure the delivery of the Direct Enhanced Service (DES) for Early Cancer Diagnosis in Primary care setting.

The candidate will operate from individual practices as needed to meet the service requirements, but all positions could be required to work over multiple sites including Clive, Knockin, Shawbury, Pontesbury & Westbury.

Main duties of the job

The NHS Long Term Plan sets out an ambition that by 2028 the proportion of cancers diagnosed at stages 1 and 2 will rise from around half now to three-quarters of cancer patients. Early diagnosis is the key to our survival efforts; it means an increased range of treatment options, improved long-term survival, and improved quality of life.

The Cancer Care Co-Ordinator will work closely with the GPs and wider practice teams to provide, coordinate, and navigate the appropriate care and support for our patients. This will include achieving and exploring all options of support, completing a cancer care review based on what matters to the patient, assisting them in accessing services and support they require, and understanding and managing their own health and wellbeing.

As an integral part of the PCN team, referring to social prescribers, pharmacists, cancer alliances, hospice services, and other professionals where appropriate.

Job responsibilities

The successful candidates will need to be passionate about delivering cancer care services within a primary care setting, improving uptake of cancer screening, and acting as a first point of contact for cancer patients. They should feel comfortable discussing emotional and difficult conversations daily in both a telephone and face-to-face capacity.

They will be caring, dedicated, and have excellent communication skills with the key ability to listen to the patients' needs. Excellent written and verbal communication skills are required, with strong organisational and time management skills.

The post holder will ensure all cancer patients receive the appropriate information, onward referrals, and support as needed to ensure requirements of the DES for Early Cancer Diagnosis in Primary care setting are met as required by the NHS Long Term Plan.

• Be a key point of contact for newly diagnosed cancer patients.
• Be a key point of contact for patients who have been referred via the suspected cancer referral pathway from primary care into secondary care.
• Be a key point of contact for patients by letter, telephone, or face-to-face appointments to ensure the relevant supporting information, including the importance of their attendance at hospital appointments.
• Manage patient needs appropriately, documenting all consultations within the patients' medical notes with appropriate systems.
• Work with patients, families, and carers to provide support and care and manage their needs.
• Contact, organise, and complete the cancer care review for all patients with a new diagnosis offering a GP appointment where appropriate.
• Complete a Cancer care review with patients via telephone consultation or face-to-face, recording an accurate and concise consultation within the patients' notes using EMIS.
• Make appropriate referrals from the completed Cancer care review recording within the patient notes and comply with relevant data privacy and consent.
• Liaise with appropriate GPs and professionals when appropriate to maximise a patient's needs, including identifying patients to the Gold Standard Framework (GSF) list and flagging a patient with Out of Hours support.
• Encourage and assist people to self-manage their health and well-being and increase their levels of knowledge, skills, and confidence in managing their health linking with other personalized care roles across the PCN Network.
• Build effective relationships with practice staff, local system partners such as the Hospice Outreach team, District Nurses, Public health, and Cancer Alliances.
• Gather information and data when requested to prepare reports and documents as requested by PCN leads.
• Undertake data analysis to support the increase of cancer screening prevalence throughout the PCN.
• Create, distribute & maintain health promotion material and patient information within practices.

Person Specification

Knowledge and Skills

• Proven record of excellent written and verbal communication skills and interpersonal skills.
• Evidence of excellent knowledge of Microsoft Office.
• Able to deal with service users sensitively.
• Able to work as part of a team.
• Able to prioritise and manage own workload.
• Excellent motivational and influencing skills.
• Car user (to travel between more than one GP practice).
• Ability to analyse and interpret information and present results in a clear and concise manner.
• Excellent organisational and administration skills.
• Experience providing advice/signposting to users.
• Knowledge of Primary Care and how it operates.
• Knowledge of Primary Care Networks and the Network Contract DES specifications.
• Able to use Clinical Information Systems.

Qualifications

• Educated to GCSE level or equivalent.

Other

• Meet DBS reference standards and criminal records checks.
• Access to own transport / full clean driving license.
• Ability to travel across the locality if needed.

Experience

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable).
• Experience in the use of databases.
• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Working in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Working in a busy and demanding environment whilst delivering in a timely manner.
• Knowledge of social services structures.
• Training in continuing care criteria.
• Understanding of health and social care processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.